As the experts in international shipping, DHL hosts many webinars to provide information that supports our customers to reach global success. Register for an upcoming webinar or watch a replay.



Wednesday, April 28, 2021 1-2 p.m. EST

Join DHL Express VP & General Manager of the US Midwest Area, Nemer Abohasen and Marc Mealy, Senior Vice President-Policy at the US-ASEAN Business Council as they discuss the current state of doing business with China and Southeast Asian nations with a focus on trade opportunities and challenges presented for Small and Medium Size Enterprises (SMEs). Highlights include:
·        Advantages on doing business in China and Southeast Asia
·        How did we arrive to the current state of U.S.-China trade relations and how is that impacting the rest of Southeast Asia?
·        Current opportunities for SME’s seeking to enter the China and Southeast Asian markets

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Recorded on Wed, March 24, 2021

Join our North American CEOs as they share their insights on the new USMCA trade agreement, a groundbreaking DHL study, and more.

As international trade continues to be reshaped and redefined in the 21st century,  businesses require an in-depth understanding of the ever-changing state of globalization, and how to profit from emerging trends.

During this unique online event, our panelists – DHL CEOs Greg Hewitt (U.S.), Antonio Arranz (Mexico) and Andrew Williams (Canada) – will share critical information to help your business succeed, including the latest information and projections from the recent DHL Global Connectedness Index (GCI).  Created in partnership with the NYU Stern School of Business in 2011, the GCI draws on more than 3.5 million unique data points from the DHL business, employing both industry experts and artificial intelligence to analyze changes in the flow of trade, capital, information and people at the global, regional and national levels.


Recorded on Wed, September 30, 2020

Handling holiday shipping volume is always a challenge. But as we quickly approach the first peak season in a global COVID environment, a huge surge in demand could make it more difficult than ever to connect, convert and execute an ideal end-to-end customer experience.

Hosted by Ryan Hunter, VP of E-Commerce for DHL Express Americas, this unique virtual discussion will feature guest speaker Mary Quintero, Founder and CEO of Undercover, Inc. During this event, Mary will share her powerful insights on how you can execute a complete cross border customer experience strategy while minimizing risk during what is expected to be a particularly busy 2020 peak season.

Featured speakers

Ryan Hunter, VP of E-Commerce, DHL Express Americas: As VP of E-Commerce for the Americas region, Ryan leads an experienced team responsible for the largest customers within DHL Express. In addition, he leads the commercial strategy and business development efforts for the fast growing and dynamic e-commerce sector, including responsibility for engaging the various partners that make up the complete e-commerce ecosystem.

Mary Quintero, CEO, Undercover Boots: Mary Quintero is CEO and Founder of Panama-based Undercover Boots. As a Panamanian woman living in a country where it rains seven months a year, Mary found it nearly impossible to find rain boots. Being passionate about footwear and culture, she decided to merge these two worlds and create a unique and innovative brand. In 2014, the socially conscious CEO began marketing durable rubber rain boots from her native Panama, creating eye-catching colorful designs on each pair. Today, she leads the growing Panamanian footwear and accessory company that now markets her fashion brand worldwide in 30 countries – and growing.

Maximizing the Benefits of USMCA: Expert Guidance for Your Business

Recorded on Wed, July 22, 2020

This unique virtual round table will feature noted experts in various areas of International Trade and Compliance as they discuss the recently enacted U.S.-Mexico-Canada Agreement (USMCA). This new free-trade policy presents a wealth of exciting opportunities for U.S. businesses, and our guests will present key information and unique insights to help you take full advantage.

Our Featured Panelists

Nicole Bivens Collinson leads the International Trade and Government relations practice of Sandler, Travis & Rosenberg, P.A., and serves as managing principal of the Washington, D.C., office. She is also a member of the Firm’s Operating Committee. Ms. Collinson has appeared on MSNBC and NPR as a subject matter expert and has over 30 years of experience in government, public affairs and lobbying. She has drafted and guided the successful implementation of several pieces of key international trade legislation positively affecting the bottom line of many U.S. companies.

Eric Farnsworth is the Vice President of the Council of the Americas and the Americas Society ( He maintains an important thought leadership and advocacy role across the broad range of issues affecting the Western Hemisphere, including trade policy and advocacy.  He is a widely-sought after conference speaker and media commentator, and has published numerous articles and opinion pieces in leading newspapers and policy journals.

Mr. Farnsworth has served in government at the State Department, USTR, and the White House.  Previously, he was also managing director of ManattJones Global Strategies, and worked with Bristol-Myers Squibb, and has worked in both the US Senate and US House of Representatives.


Recorded on Wed, June 24, 2020

Watch the most recent webinar to help you “Power Up Your Potential” with lucrative global e-commerce opportunities. In it, a DHL expert explains how you can capitalize on key global e-commerce trends, identify your expansion opportunities  and understand key consumer behaviors to help you take your online business to the next level.

Plus, hear from guest speaker Matt Colehour, VP of Operations for Function of Beauty, the world’s first fully customizable hair-care brand company valued at $110 million in 2017. Matt discusses how they identified the most lucrative global markets, ability to access those markets and the lessons learned in growing to more than 40 countries, with the support of DHL. In addition, how he and his colleagues are adapting for success in the new post-Covid-19 marketplace.

INCOTERMS 2020: Learn The Language Of Trade

Recorded on Wed, May 13, 2020

If you are involved in international trade, it’s imperative that you know about the Incoterms® rules – the world’s essential terms of trade for the sale of goods. Whether you are filing a purchase order, packing and labeling a shipment for freight transport or preparing a certificate of origin at a port, the Incoterms® offer specific guidance on global importing and exporting on a daily basis.

Now that the new Incoterms® 2020 are in effect, DHL wants to ensure you have the latest information about what has changed and what you need to know to make the best possible decisions.

Maximizing Online Consumer Confidence During COVID-19

Recorded on Wed, April 22, 2020

DHL Express is proud to present this complimentary webinar featuring expert tips on how your online business can communicate to build trust with wary virtual consumers who demand clear, consistent information – now more than ever, in the wake of COVID-19. As the pandemic forces more desperate shoppers online – some for the first time – many seek an immediate response to questions such as: Did my order go through? Is shipping free? Will the courier take safety precautions? If you don’t provide instant answers, they will likely postpone an order or buy elsewhere. That’s why it’s critical that you use your entire online arsenal to keep visitors informed and boost your brand visibility in the process – and our experts will show you how.

Download the Essential E-Commerce COVID-19 Checklist

Guidance on Navigating Global Trade Challenges in a Changing World

Recorded Wednesday October 30, 2019

Gain a better understanding of current and future international trade risks and what you can do to mitigate the risk.  Learn about the US-China Trade War, with insights from the presenters about how businesses and individuals can help protect themselves. An overview of the tariffs, USMCA, E-Commerce and Brexit, as well as new markets and their effects on trade. Plus, get suggestions regarding practical strategies for trade compliance and business management.


Recorded Wednesday, October 9, 2019

As imported goods become increasingly critical to the continued success of American business, it is vital that decision-makers understand the processes and regulations involved in bringing goods into the U.S. Changes to either could seriously impact your organization’s bottom line. That’s why DHL Express has partnered with the U.S. Department of Commerce to bring you this informative online presentation. It is designed to provide targeted guidance and insights to help you make more informed importing decisions and grow your business around the globe.


Take Your E-Commerce Opportunity to the Next Level
Recorded Tuesday, May 14, 2019

The most recent DHL Express webinar will help you take full advantage of e-commerce opportunities around the world. This is your chance to hear top global e-commerce experts discuss how to benefit from cross-border trends, expansion strategies and key consumer behaviors that can help take your e-commerce growth to the next level.

In this webinar, you will learn about:

  • The current global e-commerce landscape
  • Market trends that are driving new brand strategies
  • Global consumer buying habits
  • How to use data and analytics to determine your top global opportunities
  • How to use market-specific data to deliver the best customer experience to your global audience


Be Prepared for the Peak Shipping Season
Recorded, July 24, 2019

The holiday season is fast approaching for your e-commerce business, and it’s never too early to prepare. Is your website ready to handle a heavy volume of international orders? Watch our Holidays in July webinar and you’ll learn how to find out. Hear from Alan Majchrzak, Director of Customs Brokerage Services for DHL Express U.S., as he delivers his top tips for importing and exporting goods to customers during the holidays.

In this webinar, you will learn about:

  • Your website’s ability to attract customers and accept international orders
  • How to avoid delays when exporting items to customers
  • Best practices for importing gifts
  • How to identify a shipment as a gift
  • Common restrictions on importing gifts into the U.S.

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