As online sales skyrocket, there is no better time than now to reevaluate your company’s commitment to providing excellent service for your e-commerce customers. This year’s National Customer Service Week (October 5-9, 2020) is the ideal opportunity to reassess your e-commerce strategies, measure your results, and shift your plans into high gear.Why is customer service Read More
While the pandemic has created a challenging business environment for small companies -- especially brick-and-mortar operations – some entrepreneurs see it as a silver lining to launch new ventures. In cities across the U.S., for instance, startups are surging. As shutdowns changed consumer shopping behaviors, many entrepreneurs rooted their efforts in the rapid rise of Read More
E-commerce is a powerful tool for your business. It's a great way to reach customers overseas, make products visible to self-directed consumer researchers, even transform a small organization into a global contender. But are you making the most of your e-commerce potential? If your company is counting on third-party digital catalogs for its e-commerce sales, Read More
Your business's ability to reach new audiences and markets - and to deliver high-quality service to those it already serves - depends on the strength and resilience of your supply chain. A flexible supply chain that gives you options is clearly preferable to one that doesn't adapt and is prone to bottlenecks. But what does Read More
Today's shoppers have multiple options when choosing where to buy from. The e-commerce era has made geography less important, which has created an extra challenge for business owners: How can you cultivate a loyal repeat customer base when your audience is freer than ever to shop around? The answer may reside in tactics that can Read More
The novel coronavirus (COVID-19) has created uncertainty across every industry and business worldwide. As many retail brick-and-mortar stores remain closed, shoppers are dependent on e-commerce businesses more than ever, especially in categories such as consumer product goods, grocery and staple items. And this trend is likely to continue. For example, eMarketer released data in December Read More
As the leader of an e-commerce company which is currently fulfilling domestic orders but contemplating expanding to include international sales, shipping logistics is a serious concern. Since the internet gained mainstream acceptance decades ago, the technology's ability to take a local company global has become crystal clear. However, leaping into cross-border commerce without solid Read More
The question of offering free shipping or not offering free shipping is on e-tailer’s minds year-round. Free shipping has become the norm, especially during the holiday season; A report by the National Retail Federation found 75% of U.S. consumers expect free shipping even on orders under $50, up from 68% in 2017. So, how should your Read More
The holiday season is a critical period for most U.S. businesses, especially as more companies leverage the power of e-commerce to expand their international customer base. With e-commerce sales over the 2018 holidays totaling $126 billion, up from $108.2 billion in 2017, and 63% of shoppers around the world saying they will make most Read More
If your U.S. e-commerce business is considering a cross-border expansion, then America's neighbors—Canada and Mexico—are the obvious choice. While a contentious political climate regarding the U.S. trade relationship with Mexico may generate some nervousness around risk-taking south of the border, Mexico remains a huge and potentially rewarding market for American e-commerce retailers to target. Read More
