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So far Karla Fanelli has created 5 blog entries.

Customer Service: The Key to E-Commerce Excellence

The convenience of online shopping is a huge selling point (pun intended), but the lack of human interaction can make it challenging for e-commerce companies to create a compelling customer experience. The good news is, a little goes a long way when it comes to making your business shine bright in a bustling online marketplace.

By |2022-09-14T20:07:20+00:00September 1st, 2022|

Is Your Business Offering Key Online Payment Options?

How does your business define great customer service? For most e-commerce companies, it starts with engagement. In other words, it’s all about building loyalty and excitement by involving customers in the core of your brand and mission. However, while customer engagement through social media, e-mail, and online chats is essential, there are some basic, technical

By |2022-09-19T14:47:52+00:00June 28th, 2022|

5 Ways Your Customer Service Can Stand Out

As online sales skyrocket, there is no better time than now to reevaluate your company’s commitment to providing excellent service for your e-commerce customers.  This year’s National Customer Service Week (October 5-9, 2020) is the ideal opportunity to reassess your e-commerce strategies, measure your results, and shift your plans into high gear. Why is customer

By |2020-11-18T21:40:27+00:00October 6th, 2020|

Take Your E-Commerce Customer Service to the Next Level

Consider this: according to research by Zendesk, as many as 88% of people said an online customer service review had influenced their decision to buy. For your business, that can mean only one thing – it’s time to make customer service and engagement a top priority, especially if your operations are e-commerce-only, meaning you don’t actually

By |2019-07-25T18:40:57+00:00October 1st, 2018|

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