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So far Karla Fanelli has created 4 blog entries.

5 Ways Your Customer Service Can Stand Out

As online sales skyrocket, there is no better time than now to reevaluate your company’s commitment to providing excellent service for your e-commerce customers.  This year’s National Customer Service Week (October 5-9, 2020) is the ideal opportunity to reassess your e-commerce strategies, measure your results, and shift your plans into high gear. Why is customer

By |2020-11-18T21:40:27+00:00October 6th, 2020|

Take Your E-Commerce Customer Service to the Next Level

Consider this: according to research by Zendesk, as many as 88% of people said an online customer service review had influenced their decision to buy. For your business, that can mean only one thing – it’s time to make customer service and engagement a top priority, especially if your operations are e-commerce-only, meaning you don’t actually

By |2019-07-25T18:40:57+00:00October 1st, 2018|

Bringing WOW To E-Commerce Customer Service

For e-commerce companies, great customer service can be the single decisive driver on the path to growth and success. That’s because direct customer engagement is challenging, human interactions are rare, and those that can provide the personal touch will always stand out from the crowd in the online marketplace. With competition increasing every day, figuring out

By |2018-08-20T22:12:00+00:00October 3rd, 2017|


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