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Blog Authors 2019-09-03T14:40:21+00:00

Chief Executive Officer
DHL Express U.S.

Greg Hewitt was named Chief Executive officer for DHL Express U.S. in January 2016, and is responsible for all aspects of the country’s International Express business. In addition to leading the Express U.S. Management Board, Hewitt is also a member of the Express Americas Management Board. Before his appointment to CEO, Hewitt served as Area General Manager for the Northeast U.S. region starting in November 2014. Hewitt also served as President of DHL Express Canada from 2011 to 2014. Hewitt, who started his career with DHL in 2003 in Canada, has held several vice president management positions in commercial sales, including international assignments in Europe and the U.S. Hewitt holds an Honours Bachelor of Commerce from Queen’s University in Ontario, Canada, where he majored in Marketing and Industrial Relations. Hewitt resides in South Florida.

View all posts by Greg Hewitt

Chief Executive Officer
DHL Express Americas

Mike is responsible for the management of DHL Express business activities in 55 countries and territories across the Americas, which includes the company’s presence in the United States, Canada, Mexico, Central America, the Caribbean and South America. Mike joined DHL in 1997 as a Service Center Manager in South Florida and quickly progressed within the DHL organization, managing from both a U.S. and Americas Region perspective. Before his most recent appointment in 2016 as CEO of DHL Express Americas, Mike served for nearly three years as CEO of DHL Express in the U.S. He has also served as Senior VP of Network Operations for the Americas Region and Senior VP & Area General Manager, Western U.S. Before his career at DHL, Mike worked for ten years with TNT Express Worldwide. He resides in South Florida with his wife and two children.

View all posts by Mike Parra

DHL Express U.S.

Karsten Aufgebauer enjoyed a 24-year career with DHL, most recently as General Manager of the U.S. Midwest, before succumbing in 2018 to a long illness. He had also served on the DHL U.S. Management Board, helping to develop the strategic direction of the company. Karsten joined DHL in 1993 and held a variety of customer-focused roles in Europe and the Americas, deploying innovative shipping solutions for major global customers worldwide. Karsten grew up in northern Germany.

View all posts by Karsten Aufgebauer

Senior Vice President
Network Operations
DHL Express U.S.

Laurice oversees the U.S. Operations for the DHL Express organization and also sits on the DHL U.S. Management Board where he, along with the CEO, area general managers and functional leaders, help develop the strategic direction of the company. Laurice joined DHL Express U.S. in 1994 where he started as a sales associate and progressed through a number of management positions with increasing responsibility, including district field services manager in New York, regional field services manager located in Boston, national director of hubs in Ontario, Canada, senior director of operations for the Northeast U.S., and most recently, VP and General Area Manager for the Northeast U.S

View all posts by Laurice Bancroft

Vice President
and General Manager

Colin has more than 22 years of operational and human resources management experience with DHL. He joined the DHL Express UK Operations Management Team in 1996, and went on to successfully lead HR teams in the UK Hubs & Gateways division. He moved to the U.S. organization in 2011 as HR Director of the Cincinnati/Northern Kentucky (CVG) Hub. He was subsequently promoted to lead the HR function for the Americas Network Operations group, and then to oversee HR for the entire U.S. In March 2018, Colin was promoted to his current position of VP and General Manager of the DHL CVG Hub, where he is focusing on making it the Employer of Choice in the Cincinnati/Northern Kentucky market.

View all posts by Colin Beynon

Corporate Development & Corporate First Choice

Pablo joined DHL Express in 2005, where he held multiple roles of increasing responsibility, including Director of Strategy and Business Implementation, Chief of Staff for the CEO during the U.S. restructure, Head of Customer Service and Telesales and Chief Information Officer. He has more than 15 years of well-rounded executive management experience including Operations, Sales and Management Consulting in Europe, U.S. and Latin America.

View all posts by Pablo Ciano

Managing Director
Central Europe
DHL Express Europe

John brings nearly 30 years of experience across different business units and has held a variety of commercial leadership roles at DHL with responsibilities spanning Africa, Asia Pacific, Europe, Middle East and the U.S.

View all posts by John Cornish

Chief Financial Officer
DHL Express Americas

Rafael has been with the company since 2002 and most recently served as vice president of finance & controlling before he became CFO in 2009.

View all posts by Rafael Estevez

Vice President
Customer Services
DHL Express U.S.

Karla has more than 18 years of management and customer service experience. She joined DHL in 1995, working first in the Venezuela Customer service department, where she progressed into leadership roles early on in her career. After many successful years of working in Venezuela and then Colombia, Karla joined the DHL U.S. team in 2014. Through Karla’s leadership, the U.S. Customer Service team has achieved excellent double-digit improvement in Employee Opinion Survey results and has become COE-certified. In June 2017, Karla assumed her current role, based in Tempe, Arizona. She is a member of the DHL U.S. Management Board.

View all posts by Karla Fanelli

Senior Vice President &
Western Area General Manager
DHL Express U.S.

John Fox oversees all of Sales, Operations, Finance and Facilities for the Area and sits on the DHL U.S. Management Board where he, along with the CEO and U.S. Area General Managers, helps develop the strategic direction of DHL U.S. John has more than 34 years of experience in operations, sales and general management. He holds a Masters in Management from Georgia State University.

View all posts by John Fox

Chief Information Officer
DHL Express Americas

Hank has more than 20 years’ experience in business management, operational improvements, growth strategies and technology. Gibson uses technology to increase timely access to information for employees and customers, and is responsible for processes, practices and management systems relating to the flow of information within DHL. Gibson holds a Bachelor of Arts in Economics and International Relations from Dartmouth College, as well as an MBA from Stanford University. He lives in Weston, FL with his wife and two daughters. Check out his blog posts on everything from technology to growth strategies and innovation.

View all posts by Hank Gibson
Ryan Hunter

Vice President
Multi-National Customers (MNC)
DHL Express Americas

As VP of Multi-National Customers for the Americas region, Ryan leads an experienced team responsible for the largest customers within DHL Express. In addition, he serves as the main liaison with Customer Solutions & Innovations (CSI) division of DHL and is the Head of the Americas E-Commerce Council, a group responsible for understanding and developing solutions for the evolving e-commerce sector. He is currently based at the DHL Corporate office in Plantation, FL.

Ryan started with DHL Express in 2004 as an Account Executive in Seattle, WA, and has since held a variety of leadership positions across the world, with increasing responsibilities. These include District Sales Manager (U.S), Multi-National Customer Manager (DHL Freight in Bonn), Head of MNC and Express Logistics (MENA), and his most recent role as VP of Commercial (UAE), where he achieved significant market share gains while improving profitability.

View all posts by Ryan Hunter

Head of International
Trade Affairs
DHL Express U.S.

Dr. Laney brings 20 years of experience in public and governmental affairs to DHL U.S. He has worked with the FDA, DOA, the FAA and U.S. State Dept. among others. Laney manages international trade affairs for DHL, including Customs and cargo security issues to help customers meet U.S. regulations, understand the processes and protect their interests.

View all posts by Eugene Laney

Director of Customs Brokerage Services
DHL Express U.S.

Alan is an 18 year veteran of DHL. He is a licensed Customhouse Broker with more than 30 years of experience in import brokerage. Alan has held various positions at DHL including Gateway Import Manager and Director of Import Compliance. In his present position, Alan is responsible for oversight of DHL’s import and export procedures and applications.

View all posts by Alan Majchrzak

Senior Vice President
Network Operations
DHL Express Americas

Cain is a 21-year veteran of DHL, most recently serving as SVP, Network Operations for DHL Express U.S. Focused on safety, quality, process improvements, and our customers, Cain has served in Network roles since starting at DHL in the UK. He moved to the U.S. in 2006 and became the JFK Gateway Director, then was promoted to Head of U.S. Gateway Operations. Cain and his family reside in the Fort Lauderdale area.

View all posts by Cain Moodie

Chief Marketing Officer
DHL Express Americas

Christine is responsible for Marketing and Communications for DHL Americas to also include Product, Promotions and Brand for Express U.S. She has more than 12 years with DHL and ensures DHL puts the customer at the center of every business decision the company makes. Nashick has held several leadership positions at DHL including managing Operations Programs, Compliance and IT strategy where she developed and implemented projects to help improve overall service performance. A native of North Carolina, she received a Bachelor of Arts in Biology and Economics from the University of North Carolina – Chapel Hill as well as an MBA from Harvard Business School. Check out her blog posts on the benefits of an Insanely Customer Centric Culture.

View all posts by Christine Nashick

Chief Commercial Officer
DHL Express U.S.

As Chief Commercial Officer, Chet Paul oversees all of the Sales, Pricing, Product and Promotional activities for DHL Express U.S. and sits on the DHL U.S. Management Board where he plays a role in developing the strategic direction of DHL U.S. Chet has held several leadership roles at DHL, including Area General Manager of the Southeast U.S., Senior Sales Director for the Northeast U.S. as well as several overseas roles. Chet holds an MBA in Financial Management from Pace University. He currently resides with his family in Parkland, Florida.

View all posts by Chet Paul
Nemer Abohasen

Vice President &
General Manager
Area 3/Midwest U.S.

Nemer joined DHL in January 2003 as Senior Manager of Service Quality in the U.S. In 2005 he moved to the Global Head Office in Bonn, Germany, to be part of the Global Operations team, where he helped steer and deploy several operations management systems worldwide.

In 2008, Nemer returned to the U.S. and served in a variety of capacities, including Director and Head of Service Quality and Customer Operations Group (COG), playing a key role in driving service and quality. He then moved then back to Florida and served as Regional VP of Service Quality and COG where he took service levels to new heights in the Americas. In 2013, he assumed a role in the Commercial organization, managing the Americas Multi-National Customer Channel. During the last several years, Nemer expanded his scope of responsibilities and is also the main liaison with Customer Solutions & Innovations (CSI), the DHL Worldwide Medical Express Executive Sponsor and the Head of the Americas E-Commerce Council. Nemer has been instrumental in DHL America’s e-commerce strategy, providing unique insights into the challenges and opportunities in the market and guiding the company’s investment in the rapidly expanding sector.

View all posts by Nemer Abohasen

Director of Customs and
Regulatory Affairs
DHL Express Americas

Phillip oversees import and export compliance in the Americas region as well as assists with the development export compliance programs globally for the company. He regularly speaks at conferences and seminars to educate small business on how to export their products. Phillip has served as adjunct faculty at Saint Louis University, teaching graduate level courses in international contracts law and courses in how to do business and sell products internationally. He has also served as guest lecturer at various universities on the subject of international business and trade.

View all posts by Phillip Poland

Director of Advertising,
Brand and Communications
DHL Express Americas

With more than 20 years of Marketing and Creative experience, Joseph has an extensive background creating innovative brand campaigns within television, digital, print and social media. Most recently, Joe played the lead role in launching a comprehensive social media strategy for DHL in the U.S., encompassing content to help businesses grow globally as well as a platform for social customer support. Joe has previously led the Creative teams at ION Media Networks (formerly Paxson Communications) and Petry Television. A native New Yorker, he received a Bachelor’s degree from the State University of New York at Stony Brook and has also received a Mini-MBA certification in Digital Marketing from Rutgers, The State University of New Jersey-New Brunswick.

View all posts by Joseph SIegel

Head of U.S. Customs
& Trade Compliance
DHL Express U.S.

Amy is responsible for all aspects of import and export trade compliance for DHL’s international service. She previously served as Clearance Director at the company’s Cincinnati hub facility. She has worked with Customs, Agriculture and FDA at all DHL ports for Entry. Amy has conducted workshops on importing in to the U.S. for global accounts in China, Hong Kong, Thailand, Pakistan, Bangladesh, Vietnam and Myanmar. She is a National Corporate License Holder as well a Certified NCBFAA Customs Specialist and Licensed Customs Broker. She is currently based in Erlanger, Kentucky.

View all posts by Amy Smith

Senior Director
Direct Channel Sales U.S.
DHL Express U.S.

Nick is responsible for the entire Direct Channel Sales (DCS) team and is based at the CRC location in Tempe, Arizona. During his 20 year career with DHL, he has worked in the Middle East, Australia, the South Pacific, and the U.S., and has held various positions at DHL including, General Manager, Regional Sales Manager and Multinational Account Manager. Taylor holds a Bachelor of Commercial Business from Lincoln University.

View all posts by Nick Taylor

Chief Executive Officer
DHL Express Central and South America (CSA)

Joakim is responsible for the overall management & growth of DHL Express Central and South America business activities. He is also a board member of the national Express industry association. He joined DHL in 2008 after having been the South America CEO of Atos, a leading IT consulting company, since 2000. Having lived and worked on several continents and countries, he currently resides in São Paulo Brazil with his wife and two children.

View all posts by Joakim Thrane

DHL Express U.S.

Robert manages all banking relationships for the company in more than 30 countries. He is also Chairman of the DHL employee benefits committee, responsible for managing retirement investments.  Robert has nearly 24 years of experience in the finance industry.  Prior to joining DHL in 2004, Robert held a number of financial positions of increasing responsibility with AT&T, including CFO for AT&T Capital – Latin America. He holds a Bachelor of Science in Business Administration from University of Louisville and a Masters of Business Administration from Indiana University Bloomington.

View all posts by Robert Whitaker
Lajnesia White

Vice President
Human Resources
DHL Express U.S.

Lajnesia is an accomplished senior human resources leader who brings more than 12 years of experience to her role as VP of human recourses. She started with DHL Express U.S. in 2006 with the HR Talent Management team, and for the next eight years provided strategic HR support in the areas of HR policies and procedures; recruitment; administration of group benefits programs; orientation development; and training and incentive programs. In 2014, she joined the DHL Americas Regional office, where she drove talent management, change management and performance management programs throughout the organization. Lajnesia then served as HR Director, Caribbean until her most recent position as Sr. HR Director, Americas Network Operations. She is based in Plantation, Florida.

View all posts by Lajnesia White
Reiner Wolfs

VP and General Manager
Northeast U.S. Area 4

Reiner joined DHL Express in 1992 as an Operations Analyst at the Brussels Hub. Before becoming VP and General Manager of DHL Express U.S. Northeast, he served as CEO of DHL Express Caribbean, where he oversaw all business activities within the 30 nations that comprise the DHL Express Caribbean area. Under his leadership, the area’s profitability doubled, and active leadership and employee engagement improved year after year, while delivering all-time-high service levels.

Prior to leading the Caribbean region, Reiner managed the DHL ground operations in Latin America, where he was responsible for designing the delivery networks throughout nine South American countries and functionally oversaw 1,500 operational staff. Reiner also served as Vice President Network Management Aviation for the DHL Express International Americas region, where he developed the air networks for the region, including route design and carrier selection.

Reiner holds an MBA from the University of Liverpool, England. He is fluent in four languages.

View all posts by Reiner Wolfs

Chief Information Officer
DHL Express U.S.

Enna leads the U.S. Business IT Team. Enna recently relocated from Mexico with her family to Plantation, FL. She joined DHL Express Mexico in 2013 as CIO and in 2014 was also in charge of Marketing. Enna studied Computer Science and holds a M.B.A. in E-Commerce from the Technological Institute of Monterrey.

View all posts by Enna Zarate


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