Shipping Support Center

A step-by-step guide for DHL Express customers


DHL Express tracking results keep you informed as your shipment moves throughout our network, 24 hours a day - 7 days a week. Whether its being picked-up by a courier, departing a facility, is in Customs or on route to the final delivery, our sophisticated system keep you informed every step of the way. From the moment we take possession of the shipment, until the final delivery, you’ll be able to see DHL is working for you.

Online Tracking Services 

Tracking online is the fastest way to check the status of your shipment(s). No account, no password required. You just need the waybill number(s). 

The tracking results provide real-time details of your shipment’s progress as it speeds through the DHL network. You’ll see each specific location and the reason your shipment is being handled via time stamps. Each shipment result includes all of the waybill information provided, plus additional shipment details like weight, number of pieces and the DHL Express service you selected. 

Once your shipment is delivered, you will see the date, time and the name of the person who signed for the shipment.

Get Your Shipment’s Exact Location - Enter Your Tracking Code Below



 Good to Know

You can get answers to common DHL Express tracking questions online. 

> Go to Tracking FAQs

Shipper’s Reference

You can track your DHL Express shipments using a personalized shipper’s reference. Adding this shipper’s reference on your waybill allows DHL account holders to differentiate shipments on their monthly invoice.

When using a shipper’s reference, sometimes it can be helpful to narrow the results by using an account number and/or shipment destination country.

> Track by Shipper’s Reference Now 

Shipper's Reference Checklist

To track with a shipper‘s reference, you will need the following information: 

  1. Shipper’s reference noted on the waybill 
  2. Date range when the shipment may have been sent

Get Proof of Delivery

DHL Electronic Proof of Delivery lets you get delivery details and an image of the receiver’s signature, when captured digitally—usually within an hour of delivery. There’s no need to call Customer Service—now you can view, download, print or email your proof of delivery documents. 

You can view a delivery signature by clicking Get Proof of Delivery while reviewing individual shipment tracking results online. 

Or, you can submit up to 25 waybills at once for proofs of delivery at once.

> Try It Now 

Continue with next topic: Additional Tracking Tools