Shipping Support Center

A step-by-step guide for DHL Express customers


Packaging For Every Need

A little extra care can help your express package travel greater distances safely – leaving you with peace-of-mind. 

Outer Packaging

When not using DHL supplies, pick a suitable, sturdy container or durable cardboard box.

If you are re-using a box, be sure that it is:

Internal Packaging

Use enough material (at least two to three inches on each side) to ensure contents do not shift significantly during shipping. You may also choose to wrap items individually.

Use any combination of:

Sealing and Labeling

It’s a good idea to include copies of all paperwork inside the package should your shipment need assistance to continue moving.

Tape all seams end-to-end with pressure sensitive packing tape, at least 2" in width. Affix the DHL waybill and other shipment paperwork securely on the package. If recycling a box, remove or conceal old addresses or shipping labels.

Multi-Piece Shipments

When shipping multiple express packages under one waybill, affix the original waybill and shipment paperwork to one package. Then affix copies of the waybill to the other packages. Label each box with the total number of boxes in the shipment, such as “1 of 3”, “2 of 3” or “3 of 3”.

What to Avoid

Dangerous Goods

Did you know that food flavoring, perfumes, chemicals and electronic equipment can be classed as Dangerous Goods? 

Transportation of Dangerous Goods is a risk when they are not correctly packed or handled. If the goods are hidden, declared incorrectly, left completely undeclared, packed or labeled incorrectly, health and safety is compromised.

The shipper is responsible for declaring, packaging and labeling Dangerous Goods. DHL Express will accept Dangerous Goods but with certain restrictions for the different products and services offered and only under certain conditions.

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Do you want more information specific to your shipment type? 

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