Shipping Support Center

A step-by-step guide for DHL Express customers


A little research before DHL receives your shipment will keep it moving through the network with ease. Classify all of the shipment’s contents (commodities) correctly and check government statuses for all the parties involved. 


Classify Your Commodities
Exporting Dual-Use Goods 
Research Parties

Classify Your Commodities 

Dutiable goods are given a classification code (up to ten digits) that is also known as a Harmonized Tariff Schedule (HTS) code or Schedule B number. 

Goods are not classified by the stage of manufacture, use or place of origin, but by what they actually are. For example: 

When determining a classification code, commodity descriptions may appear to be similar, but may have significantly different rates of duty. The more information you know about your product, the easier it will be to find the proper code and help your shipment get through Customs smoothly. Variable duties may be applied by U.S. Customs after initial entry when estimated duties were paid or when an entry is audited, causing a change in the duty owed. 

Classify with Trade Automation Services

Use the Interactive Classifier tool found under TAS Resources. You can provide a keyword or narrow the results by chapter headings. 

> Get a Classification Code Now

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Exporting Dual-Use Goods 

The Commerce Control List (CCL) contains commodities that could have dual-uses. Dual-use commodities generally have both commercial and military applications. These items are controlled by the U.S. to support national security and foreign policy.

Find out if your shipment’s goods (commodities) have an associated Export Control Classification Number (ECCN). Exportation of these commodities need to be controlled and may require you to obtain a license for export. 

An ECCN is a different classification from a Schedule B number or a Harmonized Tariff Schedule code. ECCNs are organized by a five character alpha-numeric system. These items are categorized based on the type of commodity (the nature of the product) such as, software, or technology and its respective technical parameters. 

Search in Trade Automation Services

Use the Interactive Classifier tool found under TAS Resources to find out if your commodity has dual-uses. You can select Code Type ECCN with your commodity details. 

> Check for an ECCN 

> Learn About Electronic Export Filing

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Research Parties 

Whether you are the shipper or the receiver, it’s important to ensure that the other country or person involved in your transaction is not on a Denied Parties list. Denied Parties are individuals and entities that have been denied shipping privileges by government agencies. Conducting trade with them is prohibited.

Even though it seems unlikely that the other party would be denied shipping privileges, once Customs identifies the party as being on one of these lists, your shipment is stopped for further review. 

DHL Trade Automation Services is updated daily to ensure we have the most current lists from countries around the world. Search results will provide a classification for potential issues (high, medium, low). Review the data and depending on the search result, further investigation may be warranted. If the data match is close, the list on which the party is denied is provided to support your efforts. 

Research Parties in Trade Automation Services

To create a new shipment under Shipment Services, simply enter the shipper and receiver details and run the Restricted Party report. 

> Research Parties Now

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