Shipping Support Center

A step-by-step guide for DHL Express customers

Courier Pick-up

Courier Pick-up

To schedule a pick-up by a DHL Courier, just complete the online request form with a valid DHL Express account number.

> Schedule a Pick-up Any Time

Need to add more shipments?

It’s easy to add more shipments to a pick-up after the initial request has been made. Simply call DHL Customer Service to update your request.

1 800-CALL DHL (1 800-225 5345)

Courier Pick-up Checklist

Have this information ready for the online pick-up request:

  1. Your import or export account
  2. Pick-up location contact
  3. Pick-up location address
  4. Package location information
  5. Contact’s phone and email address
  6. Exact time package will be ready
  7. Provide the latest possible pick-up time
  8. Total number of packages
  9. Weight of shipment

 Download or Print Checklist

Helpful Tip

Couriers do not accept checks, money orders or cash payments for shipments. These payment options are only available at DHL Service Points. 

> Find a DHL Service Point

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