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PREPAREASHIPMENTIMPORTANDEXPORTGETTHROUGHCUSTOMSMAKEAPAYMENTDHLEXPRESSSHIPPINGAROUND-THE-WORLDASTEP-BY-STEPGUIDEFORDHLEXPRESSCUSTOMERSLEARNHOWTOMarch2014 2ISO90012008CERTIFICATIONWARDEDIN201306RATEQUOTEANDTRANSITTIMEPAGEEXPORTWITHCONFIDENCEDHLhasthespeedknowledgeandlong-standingpresenceincountriesaroundtheworldtomakeshippingsimple.AndnowDHLisapartneroftheU.S.CommercialServicetohelpdriveyoursalesrevenueacrossbordershigher.Getaccesstofreeexportingresourcesmarketresearchvaluableleadsbusinesscontractsplussomuchmore.DHLExpresshasbeenawardedglobalISO90012008certificationconfirmingthatwehavedemonstratedacommitmenttoserviceexcellenceandmettherequirementsoftheISOstandardforitsQualityManagementSystemacrossourworldwideoperations.GOINGGLOBALMADEEASY.AtDHLExpressU.S.internationalisntajustapartofourbusinessitisourbusiness.Weneverstopthinkingofwaystomoveyourshipmentsacrossbordersquicklymoreefficientlycost-effectivelyandreliablytotheover220countriesandterritoriesaroundtheglobeweservice.Forbusinesseslargeorsmallshippinghasneverbeeneasier.Inthisguidewevecompiledavarietyofresourcestohelpyoubreakintotheinternationalmarketplace.YoulldiscoverhowsimpleitistoprepareyourshipmentstrackthemintransitnavigateCustomsregulationsmakepaymentsandmoretokeepyourshipmentsmovingatfullspeed.PlusasyourbusinesscontinuestogrowandevolveDHLwillgrowwithyouandkeepyouaheadofyourcompetition.AtDHLhaveonecriticalgoaltoensurethatwedoeverythingpossibletosupportyourcompanysshippingneedsbetterthananyoneelse.FromallofusatDHLwethankyouforchoosingusasyourexpressglobaldeliveryprovider. 3CONTENTS04GETTINGSTARTED05SHIPPINGTOOLS06RATEQUOTEANDTRANSITTIME07OPTIONALSERVICESANDSURCHARGES09PREPAREYOURSHIPMENT10SUPPLIES11PACKAGINGTIPS12EXPORTWITHCONFIDENCE13EXPORTSERVICES14REQUIREDDOCUMENTS16SPECIALCASEDOCUMENTS17TEMPORARYEXPORTS18AVOIDCUSTOMSDELAYS19COURIERPICK-UP20IMPORTWITHCONFIDENCE21IMPORTSERVICES23REQUIREDDOCUMENTS23SPECIALCASEDOCUMENTS24LANDEDCOSTCALCULATION26TEMPORARYIMPORTS26CUSTOMSCLEARANCEANDRESTRICTIONS27TRACKYOURSHIPMENT28TRACKINGTOOLS29TRACKINGRESULTS30ALTERNATEWAYSTOTRACK31MAKEAPAYMENT32DHLINVOICE32PAYMENTOPTIONS32CLAIMS33GETASSISTANCE34SERVICEPOINTS35CUSTOMERSERVICE27TRACKYOURSHIPMENTPAGE12PAGE 4MAKEAPAYMENTGETASSISTANCETRACKYOURSHIPMENTIMPORTWITHCONFIDENCEGETTINGSTARTEDPREPAREYOURSHIPMENTEXPORTWITHCONFIDENCEGETTINGSTARTEDFromSanFranciscotoSoPaolotoSuizhouandbeyondyoulldiscoverawealthofresourcesandopportunitiesdesignedtohelpsolveyourcompanysshippingneedsandultimatelyhelpyourbusinessgrow.YOURGLOBALJOURNEYBEGINSHERE.GETTINGSTARTEDOPTIONALSERVICESANDSURCHARGESRATEQUOTEANDTRANSITTIMESHIPPINGTOOLSSHIPPINGTOOLSTherightshippingtoolswillstreamlinetheshippingprocess.RATEQUOTEANDTRANSITTIMEEliminateunwantedsurprisesbycalculatinganestimatedcostandknowingthetransittimeinadvance.OPTIONALSERVICESANDSURCHARGESPuttogethertheexacttransactionyourshipmentneeds.Assessallcostsbeforeyouship. MAKEAPAYMENTGETASSISTANCETRACKYOURSHIPMENTIMPORTWITHCONFIDENCEGETTINGSTARTEDPREPAREYOURSHIPMENTEXPORTWITHCONFIDENCE5GETTINGSTARTEDOPTIONALSERVICESANDSURCHARGESRATEQUOTEANDTRANSITTIMESHIPPINGTOOLSTerightshippingtoolswillsaveyourcompanytimeandhelpyoustreamlinetheshipmentpreparationprocess.Onceyouraccountnumberhasbeenactivefor24hoursyoucanregisterorrequestashippingsolution.SHIPPINGTOOLSStartShippingNowRegisterforWebShipatwww.dhl-usa.comshiponlineCompletetheCorporateShiprequestformfoundatwww.dhl-usa.comcorpshipWillyoubetheonlyoneshippingwiththisaccountforyourcompanyContactyourDHLExpressSalesRepresentativetodiscussthebestsolutionforyourbusiness.HowmanyshipmentsdoyouestimatewillbeexportedeachmonthDoyouneedIndustrySolutionsthatleveragenetworkcapabilitiesRegisterforIMPORTEXPRESSONLINEatwww.dhl-usa.comieoRegisterforDHLIMPORTEXPRESSONLINEatwww.dhl-usa.comieoandcontinue.STARTBOTHDoyouplantoimportexportorbothIMPORTEXPORTYNYNDONTHAVEADHLACCOUNTRequestingoneiseasy.Letusknowifyouareanexporterimporterorboth.Gotowww.dhl-usa.comnewaccountLivetrainingisavailableforDHLshippingtools.BesuretoaskyourDHLExpressSalesRepresentativewhenthenextonlinetrainingwillbeheld.SUPPORTWHENYOUNEEDITOurTechnicalSupportTeamisavailabletohelpyouunderstandthetoolsandanswerquestionsyoumayhave.Youcangetsupportatwww.dhl-usa.comtechnicalsupportGOODTOKNOWSHIPNOWWITHACREDITCARDSave15WithOnlineShippingwww.dhl-usa.comregister 6MAKEAPAYMENTGETASSISTANCETRACKYOURSHIPMENTIMPORTWITHCONFIDENCEGETTINGSTARTEDPREPAREYOURSHIPMENTEXPORTWITHCONFIDENCEShippingservicesvaryfromshipmenttoshipment.Eachonehasitsownuniqueneedsandrequirements.Togetaratequotestartbyidentifyingtheserviceyouneedbasedonthetransittimesandoptionsyouwouldlike.Werecommendgatheringasmuchinformationaspossiblepriortoshipping.Knowingmoreupfronteliminatesthepotentialforunwantedsurprisesandallowsyoutomaintaingreatercontrol.RATEQUOTEWhetheryouareimportingorexportingyoucanalwayscalculateashippingratequotewithservicesoptionsandtransittimes.RATEQUOTEANDTRANSITTIMEDHLEXPRESSSERVICESEXPORTSERVICESDHLEXPRESS900Time-criticaldeliveryonthenextpossibledayby900a.m.DHLEXPRESS1200Time-criticaldeliveryonthenextpossibledayby1200noon.DHLEXPRESSWORLDWIDETime-sensitivedeliverybyendofnextpossibleday.DHLEXPRESSENVELOPETime-sensitivedeliverybyendofnextpossibledaydocumentsweighingupto10oz.0.6lbs.IMPORTSERVICESDHLIMPORTEXPRESS1030Time-criticaldeliveryonthenextpossibledayby1030a.m.DHLIMPORTEXPRESS1200Time-criticaldeliveryonthenextpossibledayby1200noon.DHLIMPORTEXPRESSWORLDWIDETime-sensitivedeliverybyendofnextpossibleday.Third-countrymovementsby900a.m.Time-criticalguaranteeddeliverynextpossiblebusinessdayby900a.m.Third-countrymovementsby1200noon.Time-criticalguaranteeddeliverynextpossiblebusinessdayby1200noon.Third-countrymovements.Time-sensitiveDeliverybyendofnextpossiblebusinessday.Choosefromalistofservicesavailablewithaguaranteeddeliverydateandestimatedchargesatwww.dhl-usa.comrateandtransitOPTIONALSERVICESANDSURCHARGESRATEQUOTEANDTRANSITTIMESHIPPINGTOOLSYoucangetaratequotewhenyouprepareyourelectronicwaybillwithDHLtools.GOODTOKNOWCHECKTHISOFFHavethefollowinginformationreadytogetaratequoteSenderscountryZIPcodeandcityReceiverscountryZIPcodeandcityShipmentdateNumberofpiecestobeshippedWeightanddimensionofallshipmentpiecesWhethershipmentisdocumentnon-dutiableornon-documentdutiableWhethershipmentwillbepickedupordroppedoffShipmentValueProtectionForfulllegaldisclaimerseepage13GETTINGSTARTED MAKEAPAYMENTGETASSISTANCETRACKYOURSHIPMENTIMPORTWITHCONFIDENCEGETTINGSTARTEDPREPAREYOURSHIPMENTEXPORTWITHCONFIDENCE7OTHERCOMPANIESReceiverDHLDOOR-TO-DOORReceiverFromshippertosatisedcustomer...andeverypointinbetween.SIMPLE.EFFICIENT.DHL.GETTINGSTARTEDOPTIONALSERVICESANDSURCHARGESRATEQUOTEANDTRANSITTIMESHIPPINGTOOLSSelecttheDHLoptionalservicesthatwillbestachieveyourdesiredtransactionneedsanddeliveryourshipmenttotheconsigneethewayyouwant.Belowisalistosomeotheoptionalservicesavailableandsurchargesthatmaybeapplied.PleasedownloadtheDHLExpressRateandransitGuideorourextensivelistocapabilities.OPTIONALSERVICESAlternativeAddressChangeofBillingDutiesandTaxesPaidDTPGOGREENCarbonNeutralNeutralDeliverySaturdayDeliveryShipmentPreparationShipmentValueProtectionOPTIONALSERVICESANDSURCHARGESSURCHARGESAddressCorrectionDangerousGoodsElevatedRiskNonStandardShipmentRemoteAreaPick-upStorageatFacilityFUELSURCHARGEAvariablepercentageisappliedtothetransportationchargeoeachshipmenttoosetthefuctuatingcostouelusedinthetransportationprocess.TeuelsurchargeisindexedtotheU.S.GulCoastkerosene-typejetuelindex.FormoreinformationontheCurrentIndexedFuelSurchargevisitwww.dhl-usa.comfscHOWWEKEEPITSIMPLEFORYOUThefuelsurchargeisincludedinonlineratequotesandwithDHLelectronicwaybillpreparationtools.GOODTOKNOWDOWNLOADTHISDHLExpressRateandTransitGuidewww.dhl-usa.comrateguideNoonedeliverspeaceofmindlikewedo.www.dhl-usa.comservicechargesSHIPMENTVALUEPROTECTION 8MAKEAPAYMENTGETASSISTANCETRACKYOURSHIPMENTIMPORTWITHCONFIDENCEGETTINGSTARTEDPREPAREYOURSHIPMENTEXPORTWITHCONFIDENCECUSTOMSTARIFFSarisanddutyareoenusedinterchangeablyandbothareaormoindirecttaxation.Whendiscussinggovernmentsoreconomiesthetermtariisgenerallyused.arisprotectdomesticmarketswhilegeneratingrevenue.Whendiscussingratesoramountsthetermdutyisgenerallyused.Commodityclassifcationcodesareusedindeterminingtheamountodutyapplied.Adutyisataxleviedbygovernmentsonimportedandexportedgoods.Tecalculationodutiesisdependentonthedeclaredvalueothecommoditieswithintheshipment.DutyisappliedbyU.S.Customsatthetimeoinitialentryandvariesdependingonthecommoditysclassifcationcodevaluecountryomanuactureandassociatedreightcharges.Inmostcasesdocumentsthatdonothaveanycommercialvaluearenotdutiable.Howeverdocumentswithcommercialvaluearedutiable.Eachcountryestablishesitsownstandardsastowhichgoodsareconsideredadocumentnon-dutiableornon-documentdutiable.OPTIONALSERVICESANDSURCHARGESCONT.CLASSIFYINGYOURCOMMODITIESDutiablegoodsaregivenaclassifcationcodeouptotendigitsthatisknownasaHarmonizedariSystemHScodeExportControlClassifcationNumberECCNorScheduleBnumber.Goodsarenotclassifedbythestageomanuactureuseorplaceooriginbutbywhattheyactuallyare.ForexampleMineralproductsPlasticsandrubberRawhidesskinsleathersWoodandstrawTextileStoneplasterandcementWhendeterminingaclassifcationcodecommoditydescriptionsmayappeartobesimilarbutmayhavesignifcantlydierentratesoduty.Temoreinormationyouknowaboutyourproducttheeasieritwillbetofndthecode.ApplyingthecorrectcodewillhelpyourshipmentgetthroughCustomssmoothly.VariabledutiesmaybeappliedbyU.S.Customsaerinitialentrywhenestimateddutieswerepaidorwhenanentryisauditedcausingachangeinthedutyowed.ObtainacommodityclassicationcodeusingDHLTradeAutomationServicestas.dhl.comTEMPORARYIMPORTANDEXPORTIyouaretemporarilyimportingorexportinggoodstobereviewedrepairedalteredorprocessedwithinoneyearandthenreturnedyoumaybeabletofleyourentryunderanAdmissionemporaireemporaryAdmissionAACarnetoremporaryImportationUnderBondIBtoavoidpayingduties.GetmoreinformationinTemporaryExportsonpage17GETTINGSTARTEDOPTIONALSERVICESANDSURCHARGESRATEQUOTEANDTRANSITTIMESHIPPINGTOOLSCHECKTHISOFFThefollowingisachecklistofdetailsneededtoobtainaCustomsdutiestaxesandfeesestimateinTradeAutomationServicestas.dhl.comSenderaddressReceiveraddressCommoditydescriptionCommoditycountryofmanufactureCommodityclassificationcodeHTSorECCNorScheduleBCommodityquantityCommoditypriceperunitPaymentofdutiesandtaxesisoftentheresponsibilityofthereceiver.DHLwillcontactthereceiveronbehalfofCustomstoarrangeforpayment.GOODTOKNOW MAKEAPAYMENTGETASSISTANCETRACKYOURSHIPMENTIMPORTWITHCONFIDENCEGETTINGSTARTEDPREPAREYOURSHIPMENTEXPORTWITHCONFIDENCE9PREPAREYOURSHIPMENTPACKAGINGTIPSSUPPLIESDHLMAKESGETTINGREADYTOSHIPSIMPLE.PREPAREYOURSHIPMENTHerewellprovideanoverviewoftheavailablesuppliesfromDHLandthecorrectwaytoprepareyourgoodsforpick-upindetail.Properlypreparingyourshipmentwillensurethatitwillavoidanypreventabledelaysduringtransit.SUPPLIESDHLprovidesproperpackagingfreeofcharge.PACKAGINGTIPSFollowourguidelinesforinternalandexternalpackagingaswellassealingandlabeling. 10MAKEAPAYMENTGETASSISTANCETRACKYOURSHIPMENTIMPORTWITHCONFIDENCEGETTINGSTARTEDPREPAREYOURSHIPMENTEXPORTWITHCONFIDENCEPREPAREYOURSHIPMENTPACKAGINGTIPSSUPPLIESDHLencouragestheuseoproperpackagingandprovidesDHLsuppliesreeochargetoensureouraccountholdershavetheprotectiontheircommoditydeserves.Orderingsuppliesonlineisquickwithyouraccountnumber.Wemakeiteasybyprovidingthedimensionspicturesanddescriptionsoeachpackagetype.Justchoosethesizesandprovidethequantitiesneededoryourinternationalshipping.DHLwillsendanorderconfrmationemailinormingyouwhenthelocalCourierwilldeliverthemtothepreerredlocationyouspecifed.EXPRESSSUPPLYOPTIONSINCLUDELabelsandFormsEnvelopesPouchesPacksBoxesTubesSUPPLIESCHECKTHISOFFThefollowingisachecklistofinformationthatsneededwhenorderingsuppliesAccountnumberSuppliesneededAddresswhereyouwouldlikesuppliesshippedCUSTOMERTRAETELO.COMINTEGRATIONCASESTUDYGotowww.dhl-usa.comcustomer_successGetthesuppliesyouneedatwww.dhl-usa.comnewsupplies MAKEAPAYMENTGETASSISTANCETRACKYOURSHIPMENTIMPORTWITHCONFIDENCEGETTINGSTARTEDPREPAREYOURSHIPMENTEXPORTWITHCONFIDENCE11EveryDHLExpressemployeehascompletedtheCertiedInternationalSpecialistCISprogram.Thisworld-classcomprehensivetrainingeducatesourteammembersoneveryintricacyofinternationalshippingandallowseachoneofthemtomeettheneedsofourcustomersquicklyandreliably.PREPAREYOURSHIPMENTPACKAGINGTIPSSUPPLIESOUTERPACKAGINGWhennotusingDHLsuppliespickasuitablesturdycontainerordurablecardboardbox.IFYOUARERE-USINGABOXBESURETHATITISIngoodconditionwithallapsintactFreeofripspuncturesortearsFreeofalloldlabelsandmarkingsINTERNALPACKAGINGUseenoughmaterialatleasttwotothreeinchesoneachsidetoensurecontentsdonotshisignicantlyduringshipping.Youmayalsochoosetowrapitemsindividually.USEANYCOMBINATIONOFCorrugatedberboardMoldedplasticmaterialsLooseshreddedpaperBubblewraporbubblepackPlasticorfoampeanutsSEALINGANDLABELINGapeallseamsend-to-endwithpressuresensitivepackingtapeatleast2inwidth.AfxtheDHLwaybillandothershipmentpaperworksecurelyonthepackage.Irecyclingaboxremoveorconcealoldaddressesorshippinglabels.MULTI-PIECESHIPMENTSWhenshippingmultipleexpresspackagesunderonewaybillafxtheoriginalwaybillandshipmentpaperworktoonepackage.Tenafxcopiesothewaybilltotheotherpackages.Labeleachboxwiththetotalnumberoboxesintheshipmentsuchas1o32o3or3o3.Alittleextracarecanhelpyourexpresspackagetravelgreaterdistancessaelyleavingyouwithpeace-o-mind.PACKAGINGTIPSItsagoodideatoincludecopiesofallpaperworkinsidethepackageshouldyourshipmentneedassistancetocontinuemoving.GOODTOKNOWAVOIDTHISDonotusewrappingpaperstringmaskingtapeducttapeorcellophaneonyourpackages.Alsoifpossibleavoidpackagingtheshipmentinacontainerwithhandlesstrapsorwheels. 12MAKEAPAYMENTGETASSISTANCETRACKYOURSHIPMENTIMPORTWITHCONFIDENCEGETTINGSTARTEDPREPAREYOURSHIPMENTEXPORTWITHCONFIDENCEEXPORTWITHCONFIDENCEEXPORTSERVICESTakeadvantageofourTimeDefiniteServices.REQUIREDDOCUMENTSHaveyourinformationreadytocompleteawaybillandCommercialInvoice.SPECIALCASEDOCUMENTSLearnaboutdocumentsrequiredbasedoncommoditytypedestinationpartiesinvolvedanddesiredservices.TEMPORARYEXPORTSLearnhowtocompleteanATACarnetapplicationforselectcountries.AVOIDCUSTOMSDELAYSFollowourhelpfultipstoensureyourshipmentdoesntgetheldupinCustoms.COURIERPICK-UPScheduleapick-upanytimeonlineorbyphone.Todayourlong-standingpresenceandknowledgeoflocalCustomsproceduresaroundtheglobemakeshippingwithDHLsimple.Wehaveyoucoveredwithspeedsupportandunparalleledinternationalexpertise.EXPANDYOURBUSINESSONAGLOBALLEVEL.EXPORTWITHCONFIDENCEAVOIDCUSTOMSDELAYSCOURIERPICK-UPTEMPORARYEXPORTSSPECIALCASEDOCUMENTSREQUIREDDOCUMENTSEXPORTSERVICES MAKEAPAYMENTGETASSISTANCETRACKYOURSHIPMENTIMPORTWITHCONFIDENCEGETTINGSTARTED13Enjoytheconvenienceanduser-riendlyservicesoeredbyDHLExpress.Idealfortime-criticalshipmentswithearliestdeliveryandlatestpick-uptimesinmajorcitiesShipmentclearancetechnologyUnparalleledCustomsexpertiseCompletetrackingvisibilityreal-timetrackingFastandreliabletransittimesDHLExportExpressproductsarecomplementedbyarangeooptionalservicesthatprovideexibilitytoaddressspeciccustomerneeds.CerticateofOriginCommercialInvoiceProFormaExportDeclarationDutiesandTaxesPaidDTPElectronicExportInformationEEIExportValidationLearnmorewww.dhl-usa.comrateguideEXPORTWITHCONFIDENCEPREPAREYOURSHIPMENTAVOIDCUSTOMSDELAYSCOURIERPICK-UPTEMPORARYEXPORTSSPECIALCASEDOCUMENTSREQUIREDDOCUMENTSEXPORTSERVICESCertainrestrictionsapply.AllDHLExpressexportservicesaresubjecttotermsandconditions.DHLExpressimportservicesaresubjecttotermsandconditionsreferencedonthewaybillofthecountryoforiginwhichshallgoverneachshipment.Amoney-backguaranteeappliestoDHLEXPRESS900DHLEXPRESS1030andDHLEXPRESS1200DHLIMPORTEXPRESS1030DHLIMPORTEXPRESS1200orathird-countrymovement900a.m.or1200noonwhereDHLwilluponrequestprovideeitheracreditorrefundofthetransportationchargespaidbycustomeriftheshipmentisdeliveredlaterthanDHLspublisheddeliverycommitment.Theavailabilityofalltimedeniteservicesisdeterminedbydestinationpostcodeorcityname.Theseservicesarenotavailabletoandfromallareas.TondouttheDHLExpressservicesavailableinyourdestinationareapleasecontactCustomerServiceat1-800-CALLDHL.AserviceguaranteeappliestoDHLEXPRESSWORLDWIDEDHLEXPRESSENVELOPEandtoDHLIMPORTEXPRESSWORLDWIDEwhereDHLwilluponrequestprovideeitheracreditorrefundofthetransportationchargespaidbycustomeriftheshipmentisdeliveredlaterthanDHLspublisheddeliverycommitment.Money-backguaranteeandserviceguaranteedonotapplytothird-countrymovementsscheduledforendofdaydelivery.Forcompletedetailspleasevisitwww.dhl-usa.comterms.EXPORTSERVICESWATCHTHISTowatchawebinaronExportingBasicsvisitwww.dhl-usa.comuscs42U.S.GatewaysCVGMIAJFKLAXU.S.HubsCVGMIADHLEXPRESSU.S.FACTSWereullyocusedoninternationalshippingandournetworkreectsthat.DHLExpressservesover500airportsinEuropeAsiaPacicAmericasAricaandtheMiddleEast.Forty-sixstate-o-the-arthubsaroundtheworldromCincinnatitoShanghaimeanyourshipmentsmoveatullspeed.Withsuchanextensiveglobalcoverageanddensityourairnetworkisunparalleledintheexpressindustry.Itormsthebackboneoourinternationalexpressdeliveryorganization.OurimeDeniteExportServicesallowyoutoexportgoodstomorethan220countriesandterritoriesbyaspecictimeorbytheendothenextpossiblebusinessday.OurefcienciesandknowledgeolocalCustomsandculturestranslatestobestpossibledeliverytimes.Wenavigatethepick-upanddeliveryoover21millionshipmentsannuallyintoandoutotheUnitedStates.Tereisnoeasierandmoreconvenientwaytoshiparoundtheglobe.LetDHLtakecareoallthedetailsromdoor-to-doorandeverythinginbetween.TIMEDEFINITEEXPORTSERVICESDHLEXPRESS900Time-criticalguaranteeddeliverynextpossiblebusinessdayby900a.m.DHLEXPRESS1200Time-criticalguaranteeddeliverynextpossiblebusinessdayby1200noonDHLEXPRESSWORLDWIDETime-sensitiveguaranteeddeliverybyendofnextpossiblebusinessdayDHLEXPRESSENVELOPETime-sensitiveguaranteeddeliverybyendofnextpossiblebusinessdaydocumentsweighingupto10oz.0.6lbs.DHLisapartneroftheU.S.CommercialServiceUSCS.Tolearnhowthispartnershipcanhelpexpandyourbusinessgloballygotowww.dhl-usa.comuscsToregistervisitexport.govdhl 14MAKEAPAYMENTGETASSISTANCETRACKYOURSHIPMENTIMPORTWITHCONFIDENCEGETTINGSTARTEDPREPAREYOURSHIPMENTEXPORTWITHCONFIDENCEEXPORTWITHCONFIDENCEAVOIDCUSTOMSDELAYSCOURIERPICK-UPTEMPORARYEXPORTSSPECIALCASEDOCUMENTSREQUIREDDOCUMENTSEXPORTSERVICESCommonexportingdocumentswhenshippinginternationallyromtheUnitedStatesinclude1.Waybillfordutiableandnon-dutiableshipments2.CommercialInvoicefordutiableshipmentsREQUIREDDOCUMENTSWAYBILLYourwaybillcontainsalltheinormationDHLneedstoknowtokeepyourshipmentmoving.DHLshippingsolutionsaredesignedtohelpyouacilitatealloyourinternationalshippingtasks.Youwillfndcompletingawaybillwithanelectronicsolutionhelpulbecauseitwillhelpidentiymissingorincompleteinormationandadviseoavailableservicesasyougo.HereisanexampleofaDHLelectronicwaybillCHECKTHISOFFLetoneofourelectronicsolutionsguideyouthroughthewaybillrequirementsReceiversinformationShippersinformationFulldescriptionofshipmentGoodsQuantitiesofeachShipmentdetailsTotalnumberofpackagesintheshipmentTotalsumweightoftheshipmentShipmentdimensionsServicesTransitserviceOptionalservicesShipmentValueProtectionPaymentinformationDHLservicesDestinationdutiestaxesNon-documentdutiableshipmentinformationValueofitemsshippedinU.S.dollarsMustmatchthevalueindicatedontheCommercialInvoiceScheduleBNumberHTSCodeThisisapredetermineduniquenumberforexportWhenrequiredExportLicenseNo.SymbolReceiversVATGSTorshippersEmployerIdenticationNumberEINIndividualshippersmayuseaSocialSecurityNumberElectronicExportInformationEEIELECTRONICEXPORTINFORMATIONEEIDUTIABLESHIPMENTSREQUIREYOUTOFILEEEIWHENThevalueofanindividualcommodityexceeds2500TheshipmentistravelingunderanexportlicenseTheshipmentissubjecttoInternationalTrafcinArmsRegulationsITARbutisexemptfromlicenserequirementsTheshipmentcontainsroughdiamondsTheshipmentisdestinedtoaU.S.EmbargoedCountryIyourshipmentrequiresyoutofleEEItoreceiveanInternalTransactionNumberITNromtheU.S.Governmentyoucansubmitthisinormationdirectlythroughaesdirect.census.govoryoucanhaveDHLfleanEEIonyourbehalservicechargewillapply.WhenDHLflesonyourbehaltheITNisrequestedreceivedandincludedonyourelectronicwaybillbythetimeyouarereadytoprint.Learnmoreatwww.dhl-usa.comeeiDHLSHIPPINGSOLUTIONSDESIGNEDWITHYOUINMINDPreparenon-dutiabledutiablehighvalueandindustryspecicshipmentsObtainreal-timetransitquotessoyouknowwhattoadviseyourcustomerstoexpectGetaccountspecicratesandviewallavailableservicesandoptionalservicesOnlineCustomstoolshelpavoidadditionalclearancedelaysandfeesthatresultfromillegibleshipmentdetails MAKEAPAYMENTGETASSISTANCETRACKYOURSHIPMENTIMPORTWITHCONFIDENCEGETTINGSTARTEDPREPAREYOURSHIPMENT15EXPORTWITHCONFIDENCEREQUIREDDOCUMENTSCONT.AVOIDCUSTOMSDELAYSCOURIERPICK-UPTEMPORARYEXPORTSSPECIALCASEDOCUMENTSREQUIREDDOCUMENTSEXPORTSERVICESCOMMERCIALINVOICEACommercialInvoiceisthefrstinternationaldocumentthatyouprepareasanexporter.TeCommercialInvoiceservesasabillorthegoodsromtheimportertotheexporterandisevidenceothetransaction.AdditionallytheimporterusestheCommercialInvoicetoclassiythemerchandisesothattheycangettheshipmentclearedthroughCustomsandmakesurethatalldutiesandtaxeshavebeenaccuratelyassessed.ACOMMERCIALINVOICEREQUIRESTHEFOLLOWINGINFORMATION01.Yourofcialcompanyletterhead02.Sendersfullnameandaddressincludingpostalcode03.SenderstelephonefaxormobilenumberandVATnumber04.Receiverscompleteaddressdetailsfortherecipientoftheshipmentincludingtelephonefaxormobilenumbers05.Invoicedate06.Waybillnumber07.DHLasthecarrier08.Shippersinvoicenumber09.Sendersreference10.Recipientsreference11.Totalquantityforeachitem12.Countryoforiginforeachitem13.Fulldescriptionofthegoods14.Customscommoditycodeforeachitem15.Unitweight16.Unitvalueofeachitem17.Subtotalofeachitem18.Netweightforthisshipment19.Shipmentgrossweight20.Totalnumberofshipmentpieces21.Totalvalueandcurrencyoftheshipment22.Freightandinsurancecharges23.Othercharges24.Currencycode25.Totalinvoiceamount26.Typeofexportpermanenttemporaryrepair27.TermsofsaletermsoftradeIncoterms2010Rules28.Reasonforexport29.Additionalnotes30.Completedeclarationwithyournamecompanytitle31.Signature32.CompanystampifrequiredNEEDSPEEDUSEPAPERLESSCLEARANCEGetCustomsclearancebeforetheplanelandswww.dhl-usa.compaperlessDOWNLOADTHISCompleteaCommercialInvoiceonlineandfollowourhelpfulstep-by-stepinstructionsatwww.dhl-usa.comcustomspwTodayU.S.customersshippingwithrecyclableDHLExpressEnvelopesnowfurtherreducetheenvironmentalimpactoftheirshippingactivities.DHLiscalculatingtheCO2emissionsassociatedwiththehandlingandtransportofeveryindividualDHLExpressEnvelopethenoffsettingthecarbonimpactoftheseemissionsthroughinvestmentsinrecognizedclimateprotectionprojects.Tondoutmorevisitwww.dhl-usa.comcarbonfootprintGOODTOKNOWwww.dhl-usa.comcarbonfootprintRESPONSIBLEPARTNERSHIPEnhanceyourbrandwithDHLGOGREENServices.Tondouthowvisit 16MAKEAPAYMENTGETASSISTANCETRACKYOURSHIPMENTIMPORTWITHCONFIDENCEGETTINGSTARTEDPREPAREYOURSHIPMENTEXPORTWITHCONFIDENCEEXPORTWITHCONFIDENCECertificateofOriginTheundersigned_____________________________________________OwnerorAgentfor_____________________________________________________ShippersNameandAddressdeclaresthefollowinglistedgoodsshippedon_______________________NameofCarrieron________________shipmentdateconsignedto__________________________________aretheproductsoftheUnitedStatesofAmerica.Stateof____________________________________________Countryof__________________________________________Sworntome________________________________________Thisdayof___________________________20________________________________________________SignatureofOwnerorAgentThe________________________arecognizedChamberofCommerceunderthelawsoftheStateof_________________________hasexaminedthemanufacturersinvoiceorshippersaffidavitconcerningtheoriginofthemerchandiseandaccordingtothebestofitsknowledgeandbelieffindstheproductsnamedoriginatedintheUnitedStatesofAmericaNorthAmerica.Secretary_________________________________MarksandNumbersNo.ofPkgsBoxesorCasesWeightinKilosFullDescriptionofItemGrossNetGoodsthatqualiyunderaFreeTradeAgreementFTAwiththeU.S.mayrequirespecialCerticatesoOriginrelativetotherequirementsothetradeagreement.ForexampleNorthAmericanFreeTradeAgreementNAFTAhasitsownCerticateoOriginormwhichmustbecompletedbytheexporterinorderorthegoodstoqualiyorpreerentialtreatment.AdditionallycertainFTAsrequirethattheimporternottheexportercompleteandletheCerticateoOrigin.Forthemostup-to-dateinformationonCerticatesofOriginvisitwww.export.govAdditionaldocumentsmayberequiredbasedoncommoditytypedestinationpartiesinvolvedanddesiredservices.SPECIALCASEDOCUMENTSWHENSHIPPINGINTERNATIONALLYFROMTHEUNITEDSTATESCANTYPICALLYINCLUDECerticateofOriginorManufacturersAfdavitPowerofAttorneywithanyagentsLicensesPermitsCarnetLettersofCreditorCerticatesTodownloadSpecialCasedocumentsvisitwww.dhl-usa.comshippingdocumentsSPECIALCASEDOCUMENTSCERTIFICATEOFORIGINSomecountriesrequireasignedCerticateoOriginorallcommoditieswhileothersonlyrequireoneorcertaincommodities.Inmanycasesastatementooriginprintedoncompanyletterheadwillsufce.YoucanusuallyobtainaCerticateoOriginthroughorganizationssuchasyourlocalChamberoCommercewhenasignedcerticateisrequired.TRADEAUTOMATIONSERVICESDHLTradeAutomationServicesTAStooleliminatescross-borderconusionandexpeditestheshippingprocess.ByprovidingtheshippinginormationinadvanceinTASyoucanviewalistodocumentsthatmayberequired.Toviewanddownloadactualdocumentsvisitwww.dhl-usa.comtassomeavailableinlocallanguagesAVOIDCUSTOMSDELAYSCOURIERPICK-UPTEMPORARYEXPORTSSPECIALCASEDOCUMENTSREQUIREDDOCUMENTSEXPORTSERVICESACerticateofOriginincludesthefollowingrequiredinformation01.Undersignednameoftheowneroragent02.Shippersnameandaddress03.DHLasthecarrier04.Dateofpick-up05.Consigneesname06.Marksandnumbersoneachpackage07.Numberofboxesorcases08.Grossweightofeachpackage09.Netpounds10.Descriptionofitem11.StateofCerticateofOrigin12.CountryofCerticateofOrigin13.Signaturebyofcialstatingdocumentisfactual14.Dateofsignature15.SignatureofowneroragentGOODTOKNOWHELPFULTIPKeepcopiesofalldocumentsincaseCustomscontactsyouforclaricationoradditionalinformation.DOWNLOADTHISTodownloadandcompleteaCerticateofOriginfromtheDHLExpressDownloadCentervisitwww.dhl-usa.comshippingdocumentsHereisanexampleofaCerticateofOrigin MAKEAPAYMENTGETASSISTANCETRACKYOURSHIPMENTIMPORTWITHCONFIDENCEGETTINGSTARTEDPREPAREYOURSHIPMENT17EXPORTWITHCONFIDENCEAVOIDCUSTOMSDELAYSCOURIERPICK-UPTEMPORARYEXPORTSSPECIALCASEDOCUMENTSREQUIREDDOCUMENTSEXPORTSERVICESATACarnets1commonlyknownasMerchandisePassportsareinternationalCustomsdocumentsthatsimplifyCustomsproceduresforthetemporaryexportorimportofvarioustypesofgoods.BeawarethatATACarnetsdonotexemptholdersfromobtainingnecessarylicensesorpermits.BENEFITSOFATACARNETSSavetimeeffortandmoneyOnedocumentoneapplicationGoodforoneyearAcceptedin80countiesandterritoriesCovercommercialsamplesprofessionalequipmentandgoodsforexhibitionsandfairsEliminatedutiestaxesandTemporaryImportationBondsEasyexiteasyre-entryOBTAININGANATACARNETISASIMPLETHREE-PARTPROCESSGeneralListATACarnetApplicationSecurityDepositTolearnmoreabouttheATACarnetApplicationprocesspleasevisituscib.orgNEEDASSISTANCEForcountriesthatdonotsupportATACarnetsaTemporaryImportationUnderBondTIBisneeded.ObtainingaTIBcanbealengthyandcumbersomeprocessbutwecanhelpyoucompletetheprocessquicklyandeasily.ContactDHLExpressCustomerServicetorequestaDHLTemporaryImportationUnderBondorreceiveassistancewiththeprocess.Call1800-CALLDHL1800-22553451ATACarnetN.D.USCIB.org.RetrievedJanuary302014fromhttpwww.uscib.orgindex.aspdocumentID718TEMPORARYEXPORTSwww.dhl.combrandworldFASHIONWEEKNEWYORKFASHIONWEEKNEWYORKMovedbyDHLWATCHTHISTowatchawebinaronATACarnetsvisitwww.dhl-usa.comuscs123 18MAKEAPAYMENTGETASSISTANCETRACKYOURSHIPMENTIMPORTWITHCONFIDENCEGETTINGSTARTEDPREPAREYOURSHIPMENTEXPORTWITHCONFIDENCEEXPORTWITHCONFIDENCECHECKTHISOFFFollowthischecklisttohelpensurefasterCustomsclearanceProvideallnecessarydocumentsListeachcommodityseparatelywithaccuratedescriptionsCheckforconsistencyacrossalldocumentsMakesuredocumentsareclearlywrittentypedorelectronicallysubmittedProvideasmuchdetailedinformationaspossibleConrmthatallassociatedcostsarecorrectEnsurethatreceivingcountryorpersonisnotonaDeniedPartieslistIntheUnitedStatesCustomsclearancelawsareenorcedbytheU.SCustomsandBorderProtectionCBPagency.TeCBPispartotheU.S.DepartmentoHomelandSecurity.OneothelargestandmostcomplexU.S.lawenorcementagenciestheCBPsprioritymissionistoensurethatbothterroristsandtheweaponstheyemployarekeptoutothecountry.ResponsibleorsecuringU.S.borderstheCBPregulatesandacilitateslawulinternationaltradeandtravelbyensuringthatthehundredsoU.S.lawsandregulationsareollowed.TeagencyisalsoresponsibleorsaeguardingAmericanbusinessesromintellectualpropertythefprotectingU.S.agriculturalandeconomicinterestsromharmulpestsordiseasesaswellasstoppingtheowoillegalcontrabandanddrugs.ManyanswersregardingquestionsyoumayhaveabouttheCustomsclearanceprocesscanbefoundontheirwebsitewww.cbp.govAVOIDCUSTOMSDELAYSAVOIDCUSTOMSDELAYSCOURIERPICK-UPTEMPORARYEXPORTSSPECIALCASEDOCUMENTSREQUIREDDOCUMENTSEXPORTSERVICES6CERTIFIEDCARGOSCREENINGLOCATIONSINTHEU.S.DHLEXPRESSU.S.FACTDHLANDANDRETTIAUTOSPORTAWINNINGTEAMInthesamewayourraceteamscouldnttravelandcompetearoundtheglobewithoutlogisticalsupportromDHLoursportcouldntexistwithoutsponsorslikeDHLsaidMichaelAndrettiChairmanPresidentandCEOoAndrettiAutosport.Ourbusinessessharethecriticalneedtomaximizeeiciencyandspeedineveryaspecttowinagainstourcompetitors.FollowRyanHunter-ReayasheracesaroundtheworldwithDHL.www.facebook.comdhlDeniedPartiesareindividualsandentitiesthathavebeendeniedshippingprivilegesbygovernmentagencies.Conductingtradewiththemisprohibited.GOODTOKNOW MAKEAPAYMENTGETASSISTANCETRACKYOURSHIPMENTIMPORTWITHCONFIDENCEGETTINGSTARTEDPREPAREYOURSHIPMENT19CHECKTHISOFFHavethisinformationreadyfortheonlinepick-uprequestYourimportorexportaccountPick-uplocationcontactPick-uplocationaddressPackagelocationinformationContactsphoneandemailaddressExacttimepackagewillbereadyProvidethelatestpossiblepick-uptimeTotalnumberofpackagesWeightofshipmentEXPORTWITHCONFIDENCEAVOIDCUSTOMSDELAYSCOURIERPICK-UPTEMPORARYEXPORTSSPECIALCASEDOCUMENTSREQUIREDDOCUMENTSEXPORTSERVICESNEEDTOADDMORESHIPMENTSItseasytoaddmoreshipmentstoapick-upafertheinitialrequesthasalreadybeenmade.SimplycallDHLCustomerServicetoupdatetherequestat1800-CALLDHL1800-2255345Goonlinetoscheduleapick-upbyaDHLCourier.QuicklycompletetherequestormwithavalidDHLExpressaccountnumber.Scheduleapick-upanytimevisitwww.dhl-usa.compickupCOURIERPICK-UPWealsoprovidetheabilitytorequestaCourierpick-upinourelectronicshippingsolutionasyoucompleteyourelectronicwaybill.GOODTOKNOWHELPFULTIPCouriersdonotacceptchecksmoneyordersorcashpaymentsforshipmentshoweveryoumaychoosethesepaymentoptionsatourservicepoints.DHLServicePointsareavailabletohelpyouwhenyouwouldprefertodropoffashipmentinsteadofreceivingapick-up.LearnmoreaboutDHLServicePointspage3484277412HYBRIDBATTERYELECTRICLIQUEFIEDPETROLEUMGASCLEANCERTIFIEDDIESELOVER2500VEHICLESINTHEU.S.EXPRESSNETWORKDHLEXPRESSU.S.FACTS 20MAKEAPAYMENTGETASSISTANCETRACKYOURSHIPMENTIMPORTWITHCONFIDENCEGETTINGSTARTEDPREPAREYOURSHIPMENTEXPORTWITHCONFIDENCEIMPORTWITHCONFIDENCEInthissectionwellshowyouhowDHLImportServicescanhelpboostyourbusinessimproveyourreputationwithcustomersandenableyoutoshipwithtotalpeace-of-mind.LEVERAGETHEVASTEXPERTISEOFDHL.IMPORTSERVICESOurglobalreachandlocalteamsensurethefastestinbounddelivery.REQUIREDDOCUMENTSAvoidCustomsdelaysbyensuringyouhaveprovidedallpropershippingdocuments.SPECIALCASEDOCUMENTSLearnaboutadditionaldocumentsrequiredbymultipleU.S.governmentagencies.LANDEDCOSTCALCULATIONAnalyzeyourcosttoconductinternationalbusiness.TEMPORARYIMPORTSLearnaboutATACarnetapplicationsforselectcountries.CUSTOMSCLEARANCEANDRESTRICTIONSDiscovermoreabouttheCustomsprocessandprohibiteditems.IMPORTWITHCONFIDENCELANDEDCOSTCALCULATIONSPECIALCASEDOCUMENTSREQUIREDDOCUMENTSIMPORTSERVICESTEMPORARYIMPORTSCUSTOMSCLEARANCEANDRESTRICTIONS MAKEAPAYMENTGETASSISTANCETRACKYOURSHIPMENTGETTINGSTARTEDPREPAREYOURSHIPMENTEXPORTWITHCONFIDENCE21CHECKTHISOFFIfpossibleprovideyourDHLExpressSalesRepresentativewithanyofthefollowingContinuousbondonlewithCustomsApartslistonleAnysampleinvoicesIMPORTWITHCONFIDENCEDHLimeDefniteImportServicesallowyoutoimportgoodsromvirtuallyanywhereintheworldbyaspecifctimeorbytheendothenextpossiblebusinessday.LetDHLtakecareoallthedetailsromdoor-to-doorandeverythinginbetween.Enjoytheconvenienceouser-riendlyimportservicesoeredbyDHLExpress.Unparalleledcustomsexpertisereal-timetrackingvisibilitythelatestpick-uptimesandtheearliestdeliverieshelpmakeDHLtheidealcarrieroryourtime-sensitiveshipments.IMPORTSERVICESDHLIMPORTEXPRESSONLINESimpleseamlessandsecurethatssmartshipping.www.dhl-usa.comieoTIMEDEFINITEIMPORTSERVICESDHLIMPORTEXPRESS900Time-criticalguaranteeddeliverynextpossiblebusinessdayby1030a.m.DHLIMPORTEXPRESS1200Time-criticalguaranteeddeliverynextpossiblebusinessdayby1200noonDHLIMPORTEXPRESSWORLDWIDETime-sensitiveguaranteeddeliverybyendofnextpossiblebusinessdayLANDEDCOSTCALCULATIONSPECIALCASEDOCUMENTSREQUIREDDOCUMENTSIMPORTSERVICESCertainrestrictionsapply.AllDHLExpressexportservicesaresubjecttotermsandconditions.DHLExpressimportservicesaresubjecttotermsandconditionsreferencedonthewaybillofthecountryoforiginwhichshallgoverneachshipment.Amoney-backguaranteeappliestoDHLEXPRESS900DHLEXPRESS1030andDHLEXPRESS1200DHLIMPORTEXPRESS1030DHLIMPORTEXPRESS1200orathird-countrymovement900a.m.or1200noonwhereDHLwilluponrequestprovideeitheracreditorrefundofthetransportationchargespaidbycustomeriftheshipmentisdeliveredlaterthanDHLspublisheddeliverycommitment.Theavailabilityofalltimedeniteservicesisdeterminedbydestinationpostcodeorcityname.Theseservicesarenotavailabletoandfromallareas.TondouttheDHLExpressservicesavailableinyourdestinationareapleasecontactCustomerServiceat1-800-CALLDHL.AserviceguaranteeappliestoDHLEXPRESSWORLDWIDEDHLEXPRESSENVELOPEandtoDHLIMPORTEXPRESSWORLDWIDEwhereDHLwilluponrequestprovideeitheracreditorrefundofthetransportationchargespaidbycustomeriftheshipmentisdeliveredlaterthanDHLspublisheddeliverycommitment.Money-backguaranteeandserviceguaranteedonotapplytothird-countrymovementsscheduledforendofdaydelivery.Forcompletedetailspleasevisitwww.dhl-usa.comterms.TEMPORARYIMPORTSCUSTOMSCLEARANCEANDRESTRICTIONSSHIPPINGDIRECTLYBETWEENTWOCOUNTRIESOUTSIDEOFTHEU.S.YoucanalsouseyourImportExpressAccountorthird-countrymovementsdocumentandnon-documentshipmentsmovingbetweentwocountriesoutsideotheU.S.butbilledintheU.S..Tird-countrymovementssaveyoutimeandmoneybyeliminatingtheneedorstorageandadditionalstepsinyoursupplychainultimatelyreducingtimeintransit.PlusneithertheshippernortheconsigneeneedstohaveaDHLaccountnumber.Third-countrymovementsby900a.m.Time-criticalguaranteeddeliverynextpossiblebusinessdayby900a.m.Third-countrymovementsby1200noonTime-criticalguaranteeddeliverynextpossiblebusinessdayby1200noonThird-countrymovementsTime-sensitivedeliverybyendofnextpossiblebusinessdayTalktoyourSalesRepresentativeaboutoptimizingyoursupplychainlogistics. 22MAKEAPAYMENTGETASSISTANCETRACKYOURSHIPMENTIMPORTWITHCONFIDENCEGETTINGSTARTEDPREPAREYOURSHIPMENTEXPORTWITHCONFIDENCEIMPORTWITHCONFIDENCEIMPORTSERVICESCONT.IMPORTEXPRESSONLINEIEODHLImportExpressOnlineisaweb-basedtooldesignedtogiveaccountholdersullvisibilityandopencommunicationduringtheshippingprocess.Bothyouandyourshipperutilizeaclearandconcisetabularinteracemakingiteasytoviewcurrentshippinginstructionsandshipmentstatus.ForsuperiorsecurityyourDHLImportExpressaccountnumberiskeptwithintheDHLsystem.Itisnotvisiblenorisitevervisibleororwardedtoshippersorthirdparties.WITHIEOYOUWILLBEABLETOPrepareshipmentinstructionsforshippersandmanageshipmentdetailsProvideshipperswithstandingauthorizationsApproveashipmentrequestfromashipperViewshipmentdocumentationonlineassoonasitispreparedbytheshipperRegisteratwww.dhl-usa.comieoDHLhastakengreatmeasuresintheU.S.toprovidecustomerswithanoptimalCustomsclearanceexperience.Asaresultmostshipmentsareclearedbythetimetheplanearrives.Weveusedourlong-standingrelationshipwithU.S.CustomstoarrangeourinboundightarrivalscheduletocorrespondwiththescheduleorCustomsclearancepersonnel.Tisprovidesthemaximumwindowoopportunityorclearanceandtheabilitytoconnectwithournetworkornext-daydelivery.DHLcanmanagetheCustomsclearanceprocessonyourbehalandarrangeorfnaldelivery.DHLCUSTOMSSERVICESDHLoersyouawidechoiceostandardandsupplementaryCustomsservices.THEYINCLUDEBioPhytoVeterinaryControlsBondedStorageBondedTransitDocumentsGeneralOrderWarehouseStorageHandovertoBrokerImportDutiesImportTaxesImportPaperworkMerchandiseProcessingMultilineEntryObtainingPermitsandLicensesPaymentDefermentPostClearanceModicationPriorNoticeSingleInformalClearanceTemporaryImportUnderBondGuaranteeDHLEXPRESSU.S.FACT200U.S.FLIGHTSPERWEEKDHLANDCOMMERCIALOVERCUSTOMERLUGGAGEFORWARDCASESTUDYwww.dhl-usa.comcustomer_successCHECKTHISOFFToregisterforImportExpressOnlineyouwillneedDHLImportAccountnumberCompanynameAddressEmailPhonenumberMobilenumberLANDEDCOSTCALCULATIONSPECIALCASEDOCUMENTSREQUIREDDOCUMENTSIMPORTSERVICESTEMPORARYIMPORTSCUSTOMSCLEARANCEANDRESTRICTIONS MAKEAPAYMENTGETASSISTANCETRACKYOURSHIPMENTGETTINGSTARTEDPREPAREYOURSHIPMENTEXPORTWITHCONFIDENCE23IMPORTWITHCONFIDENCEREQUIREDDOCUMENTSSPECIALCASEDOCUMENTSInadditiontoclearanceandentryprocesseswithDepartmentoHomelandSecurityDHSCustomsandBorderProtectionCBPothergovernmentagenciesmayrequireadditionalreportingandclearanceincludingtheFoodandDrugAdministrationFDAtheU.S.DepartmentoAgricultureUSDAandtheFishandWildlieServiceFWS.FOODANDDRUGADMINISTRATIONwww.fda.govDHLrequiresaPowerofAttorneyPOAforshipmentsover5000forFoodalsosubjecttoPriorNoticerequirementsPharmaceuticalslimitedonpersonalimportationsofprescriptiondrugsMedicalequipmentincludingglassesandsunglassesRadiationemittingdevicesincludingmicrowaveovenstelevisionsmonitorsandlasersDEPARTMENTOFAGRICULTUREwww.usda.govDHLrequiresaPowerofAttorneyPOAforshipmentsover5000forFruitsandvegetablesMeatandmeatproductsPlantsandowersphytosanitarycerticatesrequiredFISHANDWILDLIFESERVICEwww.fws.govDHLrequiresaPowerofAttorneyPOAforshipmentsover5000forNon-domesticplantsandanimalsConventiononInternationalTradeinEndangeredSpeciesCITEScerticatesarerequiredforendangeredspeciesTomakeaormalentryogoodsorimportedcommercialshipmentsintotheU.S.awaybillcommercialinvoicepackaginglistsandspecifcdocumentsbasedontheshipmentarerequired.WAYBILLAwaybillthatnamestheconsigneeorCustomspurposesasevidenceotheconsigneesrighttomakeentry.Thewaybillaccompaniestheshipmentandormspartothepaperworkset.Itmayalsoincludevaluableinormationnotmentionedontheinvoice.COMMERCIALINVOICEObtainedromtheselleraCommercialInvoiceshowsthevalueanddescriptionothemerchandise.ACommercialInvoiceisrequiredormostimportsintotheUnitedStates.AProFormaInvoicemaybeusedorcertaintransactionssuchasgoodsnotintendedorurthersalereturnedmerchandiseandgoodsintendedonlyortemporaryimportamongotherpurposes.PACKINGLISTSDocumentslistingallotheitemsbeingtransportedincludingtheirvaluearepackinglists.IappropriateotherdocumentsmaybenecessarytodetermineithemerchandisewillbeapprovedorentryintotheUnitedStates.CHECKTHISOFFTomakeaformalentryofgoodsforimportedcommercialshipmentsintotheU.S.thefollowingdocumentsaregenerallyrequiredWaybillCommercialInvoicePackaginglistsSpecificimportpermitsorlicensesforspecialcommoditiescontrolledbyU.S.governmentagenciesTherearethreevaluebasedentrytypes1.0-200DeMinimisPartofaconsolidatedpre-clearanceusingmanifestdata2.201-2500InformalClearsCustomsaspartofaninformalmanifestmanagedunderaDHLbond3.Over2500FormalShipmentsareheldforseparateentryandfeepaymentsGOODTOKNOWLANDEDCOSTCALCULATIONSPECIALCASEDOCUMENTSREQUIREDDOCUMENTSIMPORTSERVICESHELPFULTIPShouldadditionalinformationberequiredforCustomsclearancetheDHLExpressU.S.Teamwillrstproactivelynotifyyoubyphoneortextmessageandrequestyoutosubmitthemissingdataatwww.dhl-usa.comclearanceTEMPORARYIMPORTSCUSTOMSCLEARANCEANDRESTRICTIONS 24MAKEAPAYMENTGETASSISTANCETRACKYOURSHIPMENTIMPORTWITHCONFIDENCEGETTINGSTARTEDPREPAREYOURSHIPMENTEXPORTWITHCONFIDENCEIMPORTWITHCONFIDENCEDUTIESANDTAXESTecalculationodutiesdependsontheassessablevalueoadutiableshipment.ForthepurposeothiscalculationdutiablegoodsaregivenaclassifcationcodethatisknownastheHarmonizedSystemHScode.axesareimposedongoodsthataremovedacrossapoliticalboundaryandenorcedbylocalCustomsauthorities.Whenawaybillispreparedtheoptionispresentedtoselectthepartythatwillberesponsibleorpaymentodutiestaxesandees.AbillableDHLExpressaccountnumberisrequiredwhenthepartyselectedisnotthereceiver.WhenDHLservicesarepaidwithacreditcardthereceiverbecomesullyresponsibleorpaymentothedutiestaxesandees.DHLwillcontactthedesignatedpayeronbehaloCustomstoarrangeorthepaymentodutiestaxesandeespriortodeliverysoourcustomersonlyhavetointeractwithonecompany.LANDEDCOSTCALCULATIONBENEFITFROMFREEINTERNATIONALTRADEPROGRAMSYoumaybeeligibletobeneftrompreerentialprogramsassociatedwithFreeradeAgreementsFAprovidedyouhavethecorrectdocumentation.odatetheUnitedStateshasFAswiththe20countriespinnedonthemapbelow.Formoreinformationvisitwww.cbp.govHELPFULTIPAnoptionalserviceDHLcanprovideisDutiesandTaxesPaidDTP.Wewillinvoicetheshipperfordutiesandtaxesoranentityinacountryotherthanthedestinationatyourrequest.DOMINICANREPUBLICMEXICOCANADACHILEPERUAUSTRALIAGUATEMALAJORDANBAHRAINSINGAPOREOMANKOREACOLOMBIAMOROCCOHONDURASNICARAGUAELSALVADORCOSTARICAPANAMAISRAELCOUNTRIESWITHFREETRADEAGREEMENTSWATCHTHISWatchawebinaronFTAMarketAccesstoMexicoandJordanvisitwww.dhl-usa.comuscs20LANDEDCOSTCALCULATIONSPECIALCASEDOCUMENTSREQUIREDDOCUMENTSIMPORTSERVICESTEMPORARYIMPORTSCUSTOMSCLEARANCEANDRESTRICTIONS MAKEAPAYMENTGETASSISTANCETRACKYOURSHIPMENTGETTINGSTARTEDPREPAREYOURSHIPMENTEXPORTWITHCONFIDENCE25IMPORTWITHCONFIDENCEwww.delivering-tomorrow.comDELIVERINGTOMORROWDeutschePostDHLDialogueonfuturetrends.ViewsontheeconomytechnologylogisticstheenvironmentandsocietyfromDeutschePostDHLexpertsandleadingexpertsfromtheeld.TASalsoprovidesProductComplianceReportssoyouwillknowifadditionallicensingandorregulationsarerequiredforimporting.GOODTOKNOWLANDEDCOSTCALCULATIONCONT.LANDEDCOSTESTIMATEAlandedcostestimateprovidesthetotalamountthatwillbepaidorthetransitcostinsurancechargeapplieddutiestaxesandeestothecommodities.WhenlookingatthelandedcostestimateyoucanseethattradelanescostogoodsandCustomschargesaddedtogethercanaectyourcostodoingbusiness.CustomsutilizestheollowinginormationtocalculatethedutiestaxesandeesyouwillpayonyourshipmentEachcommoditiesHScodeEachcountryofmanufactureTotalcostofthegoodscommoditiesTransportationchargesDHLServicesDHLShipmentValueProtectionLANDEDCOSTCALCULATIONSPECIALCASEDOCUMENTSREQUIREDDOCUMENTSIMPORTSERVICESLANDEDCOSTCOMPARISONLandedcostcomparisonsarehelpulorcomparingcostsothesamecommodityromdierentorigincountriesasdutiesandtaxesmayvarybycountry.DHLTradeAutomationServiceTASprovidesside-by-sidecomparisonsolandedcostestimatesoruptofveexports.TEMPORARYIMPORTSCUSTOMSCLEARANCEANDRESTRICTIONSCreateyourowncomparisonattas.dhl.comTHETOTALMONETARYVALUEOFTHESHIPMENTYOURLANDEDCOSTESTIMATECUSTOMSDUTIESTAXESANDFEES 26MAKEAPAYMENTGETASSISTANCETRACKYOURSHIPMENTIMPORTWITHCONFIDENCEGETTINGSTARTEDPREPAREYOURSHIPMENTEXPORTWITHCONFIDENCEIMPORTWITHCONFIDENCEAACarnetseasethetemporaryimportationofcommercialsamplesprofessionalequipmentandgoodsforexhibitionsandfairs.FormoredetailsonATACarnetsseepage17WhileproperdocumentationisimportanttoavoidingdelaysinCustomsitisalsoimportanttobefamiliarwiththeCustomsclearanceentrytypesandprocesses.CUSTOMSCLEARANCEPROCESSESDependinguponvaluecommodityandentrytypetheCustomsclearanceprocesswillvaryDeMinimistheseentrytypesarepartofaconsolidatedpre-clearanceclearedthroughAutomatedManifestSystemAMSusingManifestdataSection1321InformaltheseentrytypesclearCustomsaspartofaninformalmanifestclearancemanagedunderaDHLbond.DutypaymentmayberequireddependingupontheentrytypeFormaltheseentriesrequireformalentryprocess.ShipmentsareheldforseparateAutomatedBrokerInterfaceABIentry.DutyandMerchandiseProcessingFeeMPFpaymentrequiredTEMPORARYIMPORTSCUSTOMSCLEARANCEANDRESTRICTIONSLANDEDCOSTCALCULATIONSPECIALCASEDOCUMENTSREQUIREDDOCUMENTSIMPORTSERVICESTEMPORARYIMPORTSCUSTOMSCLEARANCEANDRESTRICTIONSHELPFULTIPYoucanrequestproductsamplesfrompotentialsupplierstohelpidentifyeachproductsdesignatedHarmonizedSystemHScodeandverifythequality.DOWNLOADTHISTogetmoredetailsonspecicimportingrequirementsintheDHLU.S.ImportIndustryGuidegotowww.dhl-usa.comshippingdocumentsGetmoretipstoavoidCustomsdelaysonpage18U.S.PROHIBITEDCOMMODITIESTefollowingcommoditiesarenotacceptablefortransportbyDHLunderanycircumstances.TisisaresultofapolicydecisionfollowingthefullconsiderationofOperationalLegalandRiskManagementeams.AnimalsAntiquesbreakableandorfragileAsbestosBullionCurrencyFirearmspartsthereofandammunitionFursHazardousorcombustiblematerialsasdenedinIATARegulationsHumanremainsincludingashesJewelrypreciousmetalsandstonesNarcoticsillegalPropertythecarriageofwhichisprohibitedbyanylawregulationorstatuteofanyfederalstateorlocalgovernmentofanycountrytoorthroughwhichtheshipmentmaybecarried MAKEAPAYMENTGETASSISTANCEIMPORTWITHCONFIDENCEGETTINGSTARTEDPREPAREYOURSHIPMENTEXPORTWITHCONFIDENCE27TRACKYOURSHIPMENTGETTHEREAL-TIMEVISIBILITYYOUNEED.TRACKYOURSHIPMENTDHLExpressgivesyouthetoolsyouneedtomaintainreal-timevisibilityfromthetimeashipmentleavesyourhandstowhenitreachesitsnaldestinationandallpointsinbetween.TRACKINGTOOLSProactivelyreceivetrackingalertsortrackyourshipmentsonlineatanytime.TRACKINGRESULTSCheckshipmentprogressbeonthelookoutforpotentialproblemsandmakesurethattheshipmentdeliverydetailshavebeencompleted.ALTERNATEWAYSTOTRACKGetdeliverydetailsandanimageofthereceiverssignature.Plusdiscoverhowtoviewdownloadprintoremailproofofdeliverydocuments.ALTERNATEWAYSTOTRACKTRACKINGRESULTSTRACKINGTOOLS 28MAKEAPAYMENTGETASSISTANCETRACKYOURSHIPMENTIMPORTWITHCONFIDENCEGETTINGSTARTEDPREPAREYOURSHIPMENTEXPORTWITHCONFIDENCETRACKYOURSHIPMENTTRACKONLINErackingonlineistheastestwaytocheckthestatusoyourshipments.Noaccountnopasswordrequired.Justthewaybillnumbers.Tetrackingresultsgiveyoureal-timedetailedprogressasyourshipmentspeedsthroughtheDHLnetwork.Youwillseeeachspecifclocationandthereasonyourshipmentisbeinghandledviatimestamps.EachshipmentresultincludesallwaybillinormationprovidedplusadditionalshipmentdetailslikeweightnumberopiecesandtheDHLExpressserviceyouselected.Onceyourshipmentisdeliveredyouwillseethedatetimeandthenameothepersonwhosignedortheshipment.Tochecktheexactlocationofyourshipmentsgotowww.dhl-usa.comtrackTRACKINGTOOLSALTERNATEWAYSTOTRACKTRACKINGRESULTSTRACKINGTOOLSMONITORWITHPROVIEWWithDHLProViewyoucansetupyourpreerencessothatyouoranyoneyouspeciywillreceiveanemailortextmessagewithshipmentstatusupdates.ChoosetoseedeliveriesonlyCustomsprogressorboth.Itsyourcall.ProactivetrackingwithProViewgivesyoureaseofmindwww.dhl-usa.comproviewTRACKINGRESULTSCOURIERShipmentPick-upEXPORTGATEWAYArrivedFacilityProcessedatLocationDepartFacilitySERVICECENTERProcessedatLocationDepartFacilityHELPFULTIPToviewanindividualdeliverysignatureonlineclickontheGETPROOFOFDELIVERYlinkinyourtrackingresults.www.dhl-usa.comtrackDHLPROVIEWwww.dhl-usa.comproview MAKEAPAYMENTGETASSISTANCEIMPORTWITHCONFIDENCEGETTINGSTARTEDPREPAREYOURSHIPMENTEXPORTWITHCONFIDENCE29TRACKYOURSHIPMENTCHECKPOINTSAsyourshipmentsmovearoundtheworldtheyreceiveaseriesofcheckpointstohelpuskeepyouinformedeverystepoftheway.SERVICEINCIDENTSAtDHLwewanttokeepyourshipmentsmoving.WhenanincidentarisescreatinganunsuccessfulshipmentyouwillseeacheckpointremarkthatclearlystatesPleasecontactDHL.SERVICEINCIDENTSTOWATCHFORAddressinformationneededDeliveryattemptedconsigneepremisesclosedClearanceeventRecipientmovedShipmentheldavailableuponreceiptofpaymentDeliveryattemptedrecipientnothomeShipmentonholdRecipientrefuseddeliveryRequestedserviceforshipmenthasbeenchangedClearanceeventTRACKINGRESULTSCOURIERWithDeliveringCourierDeliveredIMPORTGATEWAYArrivedFacilityClearanceProcessedatLocationDepartFacilitySERVICECENTERArrivedFacilityProcessedatLocationDepartFacilityALTERNATEWAYSTOTRACKTRACKINGRESULTSTRACKINGTOOLSIMPORTANTINFORMATIONWhenthereisextremeweatheroreventsthatwouldimpactalargepopulationofcustomersthemostcurrentdetailscanbefoundonourhomepageunderImportantInformationonwww.dhl-usa.comHELPFULTIPTondanswerstocommonDHLExpresstrackingquestionsrefertoourTrackingFAQatwww.dhl-usa.comtrackfaq 30MAKEAPAYMENTGETASSISTANCETRACKYOURSHIPMENTIMPORTWITHCONFIDENCEGETTINGSTARTEDPREPAREYOURSHIPMENTEXPORTWITHCONFIDENCECHECKTHISOFFTotrackwithashippersreferenceyouwillneedthefollowinginformationShippersreferencenotedonthewaybillDaterangewhentheshipmentmayhavebeensentELECTRONICPROOFOFDELIVERYTeDHLElectronicProooDeliveryletsyougetdeliverydetailsandanimageothereceiverssignaturewhencaptureddigitallyusuallywithinanhourodelivery.NoneedtocallCustomerServicenowyoucanviewdownloadprintoremailyourprooodeliverydocumentseitheraslettersorintableormatorupto25waybills.Togetelectronicproofofdeliveryvisitwww.dhl-usa.comsignatureTRACKYOURSHIPMENTSHIPPERSREFERENCErackyourexpressshipmentsusingapersonalizedreerence.AddingthisreerenceonyourwaybillallowsDHLaccountholderstodiferentiateshipmentsontheirmonthlyinvoice.Totrackbypersonalizedshippersreferencevisitwww.dhl-usa.comreferenceADVANCEDTRACKINGTOOLSDHLExpresstrackingtoolsoferyouthelatestshipmentinormationinreal-timedirecttoyourPCmobilephoneorhandhelddevice.TesetoolsareavailabletoallDHLcustomersregardlessohowshipmentswerebookedorprepared.Tolearnmorevisitwww.dhl-usa.comtrackingtoolsALTERNATEWAYSTOTRACKHELPFULTIPYoucannarrowtheresultswhentrackingashippersreferencebyusinganaccountnumberandorshipmentdestinationcountry.ALTERNATEWAYSTOTRACKTRACKINGRESULTSTRACKINGTOOLS GETASSISTANCETRACKYOURSHIPMENTIMPORTWITHCONFIDENCEGETTINGSTARTEDPREPAREYOURSHIPMENTEXPORTWITHCONFIDENCE31MAKEAPAYMENTCLAIMSPAYMENTOPTIONSDHLINVOICEMULTIPLEPAYMENTOPTIONSHELPYOUSAVEVALUABLETIME.MAKEAPAYMENTAtDHLwemakeshippingaroundtheworldeasywitheasy-to-readinvoicesbillingoptionsthatbesttyourneedsandsimpleclaimsprocedures.DHLINVOICEOurhelpfulinvoiceguideanddiagramwillshowyouhowtonavigateandunderstandyourinvoice.PAYMENTOPTIONSFromonlinebillingtopaymentsbymaildiscoverthepaymentoptionsthatarebestforyourbusiness.CLAIMSWhenitmattersmostweareheretohelpyoufileaclaim. 32MAKEAPAYMENTGETASSISTANCETRACKYOURSHIPMENTIMPORTWITHCONFIDENCEGETTINGSTARTEDPREPAREYOURSHIPMENTEXPORTWITHCONFIDENCEMAKEAPAYMENTCLAIMSPAYMENTOPTIONSDHLINVOICEItsimportanttounderstandyourinvoicesothatyouknowexactlywhatyouarebeingchargedandwhy.DHLprovidesanInvoiceKeythatdetailscategoriesandcodesoundonyourinternationalshippinginvoice.HereisanexampleWeoerthreeconvenientpaymentoptionsortransportcharges.DHLINVOICEPAYMENTOPTIONSWATCHTHISTowatchawebinaronExportFinancevisitwww.dhl-usa.comuscsONLINEVIADHLONLINEBILLINGYoucanchoosetopaywithacreditcardorbankundstranseroralloyourexportorimportaccounts.Gotowww.dhl-usa.combillingBYPHONEWITHACREDITCARD1800-CALLDHL1800-2255345SelectOption3BYMAILDHLExpressU.S.A.Inc.16592CollectionsCenterDriveChicagoIL60693Claimscanbefledorshipmentsthatailedtoarriveorweredamaged.AlwayscontactDHLExpressCustomerServicefrst.Call1800-CALLDHL1800-2255345CLAIMSSUPPORTWHENYOUNEEDITOurDHLCustomerBillingSupportSpecialistswelcomeyouraccountquestionsandbillingrequestswww.dhl-usa.comcs2ThenselectBillingAssistanceORGDESTPRODTYPEPIECESSHPSSHIPMENTDETAILSFOROUTBOUNDINVOICENOZYP0000001099ACCOUNTNO123456SHIPMENTDATEAIRWAYBILLDHLWEIGHTTENDERWEIGHTBILLEDWGTCDPLCA9345606874ZYP06252009114.0014.00B1FUELSURCHARGESHIPPERREFERENCE90030403SENDERJohnDoeABCCompany123BroadwayRoom903NEWYORKNY10018RECEIVERJOESMITH2-4ARC.MAKARIOUAVSHOP15NICOSIA10651817162134567891011ORGDESTPRODTYPEPIECESSHPSSHIPMENTDETAILSFOROUTBOUNDINVOICENOZYP0000001099ACCOUNTNO123456SHIPMENTDATEAIRWAYBILLDHLWEIGHTTENDERWEIGHTBILLEDWGTCDPLCA9345606874ZYP06252009114.0014.00B1FUELSURCHARGESHIPPERREFERENCE90030403SENDERJohnDoeABCCompany123BroadwayRoom903NEWYORKNY10018RECEIVERJOESMITH2-4ARC.MAKARIOUAVSHOP15NICOSIA10651817162134567891011ToviewafullInvoiceKeyvisitwww.dhl-usa.cominvoicekey MAKEAPAYMENTTRACKYOURSHIPMENTIMPORTWITHCONFIDENCEGETTINGSTARTEDPREPAREYOURSHIPMENTEXPORTWITHCONFIDENCE33GETASSISTANCECUSTOMERSERVICESERVICEPOINTSWEREREADYTOHELP.GETASSISTANCEInpersononthephoneorvialivechataDHLCertiedInternationalSpecialistisreadytoprovideyouwiththeassistanceyouneed.SERVICEPOINTSSearchonlinefortheDHLServicePointlocationsnearestyou.CUSTOMERSERVICEFromtrainedspecialistswithextensivecompanyknowledgetoautomatedsolutionspersonalizedwithyourinformationyoualwayshaveaccesstoDHL. 34MAKEAPAYMENTGETASSISTANCETRACKYOURSHIPMENTIMPORTWITHCONFIDENCEGETTINGSTARTEDPREPAREYOURSHIPMENTEXPORTWITHCONFIDENCEGETASSISTANCEOVERCHECKTHISOFFFollowthischecklisttondaservicepointlocationnearyouEntertheaddressoftheareaclosesttowhereyouwouldliketodropoffyourshipmentSelectoneorallthreeoptionsbasedonneedYouwillreceiveamapwithalloftheclosestlocationsclearlydisplayedalongwithaddressesphonenumbersandthelatestdrop-offtimeaswellasdirections.DHLExpresshasplacedconvenientservicepointlocationstoacilitateyourshipping.Tondlocationsvisitwww.dhl-usa.comlocationsAUTHORIZEDSHIPPINGCENTERSIitismoreconvenientandcostefectiveyoucanalwaysdropofyourshipmentatanAuthorizedShippingCenter.DROPBOXESForcompleteselservicegotoadropbox.SERVICEPOINTSDHLEXPRESSU.S.FACT4500STAFFEDFACILITIESIyouneedassistancevisitaDHLstafedacility.CONVENIENTSERVICEPOINTLOCATIONSCUSTOMERSERVICESERVICEPOINTSDropboxescanonlybeusedwhenshippingwithaDHLaccount.GOODTOKNOW MAKEAPAYMENTTRACKYOURSHIPMENTIMPORTWITHCONFIDENCEGETTINGSTARTEDPREPAREYOURSHIPMENTEXPORTWITHCONFIDENCE35GETASSISTANCEMondayFriday600a.m.MidnightESTSaturday600a.m.800p.m.SundayClosedGENERALCUSTOMERSERVICEDHLExpresshastheastestmostknowledgeableCustomerServiceRepresentativesandwehaveStevieAwardstoproveit.Donthesitatetocalluswereheretohelpyou.1800-CALLDHL1800-2255345CUSTOMERSERVICECUSTOMERSERVICESERVICEPOINTSOPENINGTIMESINTERACTIVEVOICERESPONSEOurautomatedsystemisaspeechandtouch-toneenabledservicethatallowscallerstoperormvarioussel-servicetransactions.1800-CALLDHL1800-2255345THENUMBEREDPROMPTSTOCHOOSEFROMARE1.Scheduleapick-up2.Trackapackage3.Billingquestion4.Findadrop-offlocation5.Askaboutsomethingelse6.SpanishmustsayEspaol7.Getaratequoteortransittime8.Deliverynotice0.RepresentativePress0orsayrepresentativeatanytimeandyourcallwillbeinstantlytransferredalongwithallinformationyouhavealreadykeyedinsoyoudonthavetodoitallagain.CHATWhentheLiveChatboxpopsupaDHLCustomerServiceRepresentativewillbeavailabletohelpyouWEBSITEEmailus.YourinquirywillbesentdirectlytoDHLCustomerServiceandoneoourCertifedInternationalSpecialistswillrespondtoyouwithinonebusinessday.Visitwww.dhl-usa.comcs2Forassistance24hoursadaypleaseuseoursel-serveapplicationsorratequotesschedulingapick-upandtracking.Gotowww.dhl-usa.comWATCHTHISLookingtogrowyourbusinessSeersthandthatDHLhastheknowledgeandcapabilitiestosupportyouwww.youtube.comdhlFOLLOWUSONFACEBOOKwww.facebook.comdhlToviewtheholidayschedulevisitwww.dhl-usa.comholidays 36DHLExpress1800-CALLDHL1800-2255345AllservicesmaynotbeavailableinallareasandaresubjecttoDHLTermsandConditionsaspublishedatwww.dhl-usa.com2014DHLExpressUSAInc.Allrightsreserved.AircraftnotoperatedbyDHLExpressUSAInc.PT04544021814PartneringwiththeUSCStoboostyourexportingsuccess.Visitexport.govdhl