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3 O C E A N P A C I F I C A T L A N T I C O C E A N G U L F O F M E X I C O C A R I B B E A N S E A H U D S O N B A Y A T L A N T I CA T L A N T I CA O C E A N G U L F O F M E X I C O C A R I B B E A NA S E A H U D S O N B A Y BRU CCSPTY SJO YWG MIA JFK YHM YMX A D A C E N T R A L A M E R I C A HRL EMA MSP MEX S T A T E S CVG LEJ E U R O P E LOS A F R I C A BAH M I D D L E E A S TM I D D L E E A S T ORE OPTIONS. CONTENTS 04 GETTING STARTED 05 SHIPPING TOOLS 06 RATE QUOTE AND TRANSIT TIME 07 OPTIONAL SERVICES AND SURCHARGES 09 PREPARE YOUR SHIPMENT 10 SUPPLIES 11 PACKAGING TIPS 12 EXPORT WITH CONFIDENCE 13 EXPORT SERVICES 14 REQUIRED DOCUMENTS 16 SPECIAL CASE DOCUMENTS 17 TEMPORARY EXPORTS 18 AVOID CUSTOMS DELAYS 19 COURIER PICK-UP 20 IMPORT WITH CONFIDENCE 21 IMPORT SERVICES 23 REQUIRED DOCUMENTS 23 SPECIAL CASE DOCUMENTS 24 LANDED COST CALCULATION 26 TEMPORARY IMPORTS 26 CUSTOMS CLEARANCE AND RESTRICTIONS 27 TRACK YOUR SHIPMENT 28 TRACKING TOOLS 29 TRACKING RESULTS 30 ALTERNATE WAYS TO TRACK 31 MAKE A PAYMENT 32 PAYMENT OPTIONS 32 CLAIMS 33 GET ASSISTANCE 34 SERVICE POINTS 35 CUSTOMER SERVICE 27TRACK YOUR SHIPMENT PAGE 12 PAGE