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MAKE A PAYMENT GET ASSISTANCEIMPORT WITH CONFIDENCEGETTING STARTED PREPARE YOUR SHIPMENT EXPORT WITH CONFIDENCE 29 TRACK YOUR SHIPMENT CHECKPOINTS As your shipments move around the world they receive a series of checkpoints to help us keep you informed every step of the way. SERVICE INCIDENTS At DHL we want to keep your shipments moving. When an incident arises creating an unsuccessful shipment you will see a checkpoint remark that clearly states Please contact DHL. SERVICE INCIDENTS TO WATCH FOR Address information needed Delivery attempted consignee premises closed Clearance event Recipient moved Shipment held available upon receipt of payment Delivery attempted recipient not home Shipment on hold Recipient refused delivery Requested service for shipment has been changed Clearance event TRACKING RESULTS COURIER With Delivering Courier Delivered IMPORT GATEWAY Arrived Facility Clearance Processed at Location Depart Facility SERVICE CENTER Arrived Facility Processed at Location Depart Facility ALTERNATE WAYS TO TRACKTRACKING RESULTSTRACKING TOOLS IMPORTANT INFORMATION As much as we all prepare inevitably winter weather tropical storms natural disasters or other unforeseen circumstances can interrupt everything including DHL service.You can stay informed of any weather-related service delays via SMS text messages. Sign up now Or text subscribe to 55326 HELPFUL TIP To find answers to common DHL Express tracking questions refer to our Tracking FAQ at